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take out the cd. close the tray with no disk in it. let it read till it says open tray
open and close it like 3 times with tha method mentioned above with out the disk. then put the disk back in and it will probly work.
sometimes the system turns dumb and u haft to remind it to reconize when there is actally no disk.
well i had the same problem with my xbox is i opened the faceplate and pressed the button and if that doesnt work u will have to wiggle it around a little bit if it comes out what u need to do is take some WD-40 and spray some on a cloth or something to wipe the sides of the tray and the silver part of the tray and open and close it a couple of times if it opens and closes put the faceplate back on and it should open and close now