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Unit will not come on green light is on and is docked to computer

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  • Anonymous Jul 28, 2008

    Unit's only 25-days old. Got into my car this morning and the unit is as dead as a doornail. Still attached to lighter socket in car which is glowing its normal bright blue...

    Depressed on/off button for short and extended periods. Nada!


  • Robert O'Neill
    Robert O'Neill Aug 12, 2008

    green lightis on but tomtom will not power up

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Tom tom kicked reset button[510]called customer assistance. use paper clip bent to a point turn unit upside down so ser# can be read you will see one gold ternimal on left side and about a dozen small terminals to the right just above last three terminals is a notch in plastic cover reset button is in middle of slot push with paper clip two or three times not overly hard.mine started working.when plugging to cig. lighter button kicked.easy fix hooray for TomTom.hope this helps.greetings from Music City.

Posted on Jun 16, 2008

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1 Answer

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When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
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Please, report back if you need further assistance
My ID: alexocuello_

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2) Start TomTom Home in your computer
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5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

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Please, verify and report back in case you need further help

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2) Start TomTom Home in your computer
3) Plug in the GPS2_bing.gif dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

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2 Answers

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When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".
Please, report back if you need further assistance
My ID: alexocuello_

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