Question about X2Gen MG19MY 19" LCD Monitor

1 Answer

Monitor area black

My x2gen 19" monitor has a black area on the left side about 4 inches wide. a thin green perpendicular line runs from top to bottom. I am useing two monitors in tandom. the picture is pushed over to the right but does not appear on the second monitor when it runs off the edge on the x2gen.

Posted by on

  • shirley pric May 29, 2008

    I figured out how to make front buttons work and it moved back into place immediately. thanks for info

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Legend:

    An expert who has written 200 answers of more than 400 characters.

  • Expert
  • 359 Answers

Please refer to the solution I just posted on the other problem posted in regard to this monitor.
--- Unfortunately, X2Gen has declared bankruptcy (see http://x2gen.com/) and there is no way to go back to the manufacturer for either support or warranty service. If you are still within a given time frame with either the retailer or perhaps through a credit card company, this would be your best recourse. My experience with this type of issue is that the hardware has gone bad. Particular with the nature of your problem, it seems that it is not a minor problem, and does not appear to involve drivers or other software-type fixes. If you could get a professional tech to repair it, the cost would most likely be more than replacement of the monitor. Sorry for the bad news, but I don't think there is a better solution.
--------------
Thankfully you have another monitor, so you are not left with no display device, but I am sure if you are using 2 monitors, there's a good solid reason and need for it. The other problem posted did not indicate that you were using 2 monitors, and so this presents one remote possibility. Try to switch the 2 out - move them between ports. If the "good" monitor continues to be good and the "bad" monitor still displays the same issue, I think that is absolute confirmation that you have a "nonnegotiable" hardware issue. If not, in other words, if you see something go wrong with the good monitor or the bad monitor improves upon the switch, there could be a graphics card/driver issue that we could work on.

Please post back if you need additional assistance, or this does not answer all your questions. Otherwise, thanks for using and rating FixYa! (Also, I would be very interested to know what does happen when you switch the two monitors... Thanks!)

Posted on May 29, 2008

  • Cheryl Whalen May 29, 2008

    Found the link to the form via which you could file a claim in the bankruptcy proceeding, FYI:

    http://www.x2gen.com/files/Claim.pdf



    Hope this may help, if you can't get reimbursed through some other means.



    smartsolve

  • Cheryl Whalen May 29, 2008

    Great!! I am so glad it worked out and you don't have to face the other issues. I would suggest holding onto the information, though, and you might go ahead and file a claim anyway, given that you have lost the value of the warranty included with your purcase...



    Good Luck!



    smartsolve

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a thin yellow line running from top to bottom about 10 inches from the left side, what's wrong?


This can be due to faulty LCD driver IC which creates a noise bar and is shown. Check the cords to the display and also the ground connection to the display. If this is good then the IC can be faulty.

Dec 15, 2011 | Hanns.G Corporation JW-199DPB 19" LCD...

3 Answers

Monitor has four inches of black on left side


Hi,

did you adjust all the settings on the monitor..?

May 29, 2008 | X2Gen MG19MY 19" LCD Monitor

1 Answer

Shaded areas on my X2gen 19 inch monitor do not Show up.


It sounds like the PC video color setting is at 16 instead of 24 or 32 bit color setup. You need to check the display properties setting on the PC (Right click on the desk top). Also try it on other PC and also check the VGA cable.

Apr 07, 2010 | X2Gen MG19MY 19" LCD Monitor

4 Answers

Screen goes black but power light stays on


Hello. I had the same problem with my X2gen 19" (model MW19R)monitor. In my case, the monitor would turn off after 20 seconds or so but the blue power light would stay on as well. I had to replace a high voltage capacitor located in the backlight power supply board. There are 4 blue capacitors on the board which are identical and they are marked as 27J 3KV. Fortunately, I only had to replace one of these capacitors ( it was turning a yellowish brownish color ). Hope this helps.

May 30, 2009 | X2Gen MG19VT 19" LCD Monitor

1 Answer

19 inch wide Tftlcd monitor FV926w comes on then goes black


There is power problem in your monitor maybe in the high voltage section. maybe there is capacitor that leaky that cannot hold the power. Need to bring this to the expert technician to fix it

Apr 15, 2008 | X2Gen MG19MY 19" LCD Monitor

1 Answer

X2Gen 19 inch LCD Monitor problem


Its the problem of the main display board. Not the SMPS. There will be another board inside. You have to replace the board or If some body may fix if you have spare parts of the board.

Apr 11, 2008 | X2Gen MG19MY 19" LCD Monitor

3 Answers

X2gen monitor


Hey I've read about your problem cus I had same thing weird lines flying on the screen from one to the other side or crossed and I've found the solution ,there is not enough power strength coming to the monitor power supply because you have to many thong plugged to the same splitter ,just unplug the monitor power supply from this splitter and connect it to another power outlet ,not the same ,another and it should fix the problem at least it fixed my so good luck ,and sorry for my spelling cus I'm Polish ,but I'm trying!

Jan 24, 2008 | X2Gen MG19MY 19" LCD Monitor

2 Answers

22-inch Wide screen X2Gen LCD Monitor


Monitor Help CH000241, No display on the monitor. CH000242, Distorted or skewed image on monitor. CH000243, Monitor has a tint of one color.

Good Luck, Please dont for get to Vote/Thank You.

Dec 19, 2007 | Gateway FPD2275W LCD Monitor

2 Answers

LCD monitor problem


what is the solution for this? my husband just turned his pc on when we got home and there are line blue lines running up n down in the black

Oct 11, 2007 | Computer Monitors

1 Answer

Monitor has a bad sector


I suggest you tackle logic board.

Oct 04, 2007 | Acer AL1913 19" LCD Monitor

Not finding what you are looking for?
X2Gen MG19MY 19" LCD Monitor Logo

118 people viewed this question

Ask a Question

Usually answered in minutes!

Top X2Gen Computer Monitors Experts

Michael Thomas
Michael Thomas

Level 3 Expert

3051 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18299 Answers

scramblepad
scramblepad

Level 2 Expert

66 Answers

Are you a X2Gen Computer Monitor Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...