Question about X2Gen MG19MY 19" LCD Monitor

3 Answers

Monitor has four inches of black on left side

My monitor, on its own, has a four inch area on the left side that is black. In the middle of the black area is a thin green streak.

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  • shirley pric May 29, 2008

    There are five buttons on front of monitor. one is the off on button but the other four do not seem to do anything

  • shirley pric May 29, 2008

    which button is the auto adjust button

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3 Answers

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Unfortunately, X2Gen has declared bankruptcy (see http://x2gen.com/) and there is no way to go back to the manufacturer for either support or warranty service. If you are still within a given time frame with either the retailer or perhaps through a credit card company, this would be your best recourse. My experience with this type of issue is that the hardware has gone bad. Particular with the nature of your problem, it seems that it is not a minor problem, and does not appear to involve drivers or other software-type fixes. If you could get a professional tech to repair it, the cost would most likely be more than replacement of the monitor. Sorry for the bad news, but I don't think there is a better solution.

Thanks for using and rating FixYa!

Posted on May 29, 2008

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There should be an Auto-Adjust button on the monitor to move the screen back over to fill in the whole area. The thin green streak may be bad pixels. If you have just ordered it, you may be able to return it for a new one as most company's have a policy with dead pixels of colored streaks.

Chris

Posted on May 29, 2008

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Hi,

did you adjust all the settings on the monitor..?

Posted on May 29, 2008

  • 2 more comments 
  • micromaster
    micromaster May 29, 2008

    - and be sure that your monitor or your graphic card driver was not uninstalled, but if it is uninstalled try re-installing it again..



    Thank you

  • micromaster
    micromaster May 29, 2008

    please kindly rate my solution, if my info/idea helps you,

  • micromaster
    micromaster May 29, 2008

    - try to press the seond button from the power switch(on/off).

  • micromaster
    micromaster May 29, 2008

    4th button from Left.

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