Question about Creative Labs ZEN V Plus MP3 Player

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My creative zen v plus has just stopped working ? After charging the player I connected it to my pc, I was told that the pc didn't recognize the the player.After disconnecting the player it froze,the screen display narrowed to a thin line and then disappeared. the player has now been locked up for 24 hrs, none of the buttons function and the function buttons ie (pause & play buttons) remain alight, also the reset button doesn't work.Please heeeeeeelp ! I love my zen.

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  • gregjt61 Oct 07, 2010

    Tim thankyou v'much for your help. Ive had my player for about 3 years, so sorry to see it go. I've recently purchased the Zen xfi2 so all is not lost,but just wanted to hang on to the Zen v for work. I will take your advice & sell it for parts, at least that way part of it will still be usefull to somebody.

    Thanks again,
    Greg

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I have some bad news for you on this unit... it has actually completely failed :(. The mainboard of the zen has given out, probably just a single component on it but that's all it takes to take down the whole device. If you happened to buy it with a major credit card (not debit card) within the last 5 years I would check with the credit card company to see if they do extended warranties on electronics (many of them do, for example American Express does on all cards). If they do you could just file a claim with them and get a full refund for the device. Otherwise if it's more than a year old you are kind of out of luck on this unit. Your best bet is to just sell it on ebay listing it "AS IS" so someone can buy it for parts.

Thanks, so sorry for the grim news,
Tim

Posted on Oct 07, 2010

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