Question about Kenmore Oasis HE 27082 Top Load Washer

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Need to verify correct part needed

This is to Jsrock516, I have the model 11027042603. Washer runs through cycles but sometimes will beep continously while flashing through each soil level light, during this time washer can not be stopped but will finish all wash cycles. Sometimes when starting the washer the dial knob lights will light up in a circle not where you select. I am confused if the part I need is the User Interface #8564372 $166.76 or the Control Unit Assembly #W10155109 $143.20 both prices from 05/29/08. I have a 15% off parts coupon and want to order the correct part. Reply here or email Thanks!

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  • RammerJammer May 29, 2008

    By your response I dont think I will need help replacing the Control Unit but I would be glad to receive any instructions you have on replacing the User Interface. Thanks in advance! You can post here or email to


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Sorry it took so long to get back to you. More than likely this is a User Interface problem. If the washer functions normally, but randomly alarms and gives erroneous front panel readings this is a typical symptom of an Interface problem. I would assume the Control Unit Asembly as being good if there are no fault codes being generated. It sounds like you have an interface keypad that's acting up and causing some of the keys to become stuck giving erratic indications. This is a common problem with this washer and I've seen it many times. I hope this solves your problem. Let me know if you need assistance in replacing the Control Unit.

Posted on May 29, 2008

  • Jeff Rockwell
    Jeff Rockwell May 29, 2008

    Here's the instructions for replacing the User Interface. First, you will need to UNPLUG the washer.

    1. Remove the console by removing the three screws holding it in place in the rear. The console will lift from the rear (tilt towards you) and then lift off. CAUTION: Exercise a care in lifting the console off due to the small electrical connector.
    2. Carefully unplug the electrical connector from the Control Board and the console will come free from the rest of the washer.
    3. Remove the control knob by pulling straight off.
    4. Place console face down on a soft surface (like a stack of towels).
    5. Remove the series of screws holding the User Interface in place as well as the white plastic back cover. This cover can be a real bear to remove as you have to c-a-r-e-f-u-l-l-y pry the tabs holding it in place with a small flat blade screwdriver. I might recommend you order part number 8572038 as well. In many cases the struggle just isn't worth the effort and much simpler just to snap a new interface cover in place with the new circuit board.
    6. Hold the edges of the new board to minimize contact with the components as you install it.
    7. Reinstall the console and control knob. Insert the console (front tabs first) into the washer top panel and rock back to seat it into position. HINT: If you pull up on the screws and turn them counter clockwise a little (leave them in the console), they will remain extended out and make reinstalling the console easier.

    I hope this helps you. If you have any questions, please do not hesitate to get in touch with me. Go to my profile and use the "ASK ME" feature for a quicker response. Good luck to you.


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