Question about Maytag Neptune MAH9500A Front Load Washer

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Hi, can u show me how to clean my washer to get rid of that moldy smell. there's also mold around the rubber ring around the opening and it feels slimy. Can u please help

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First you should reach deep into the front door seal and run your fingers around. There is probably slime in there. You will need to thoroughly clean this with a bleach water mix about 50-50. You might need to pull the seal almost inside out to get in there good. If after scrubbing you still have black in the rubber the mold will come right back, in that case you will need to replace the seal. They are not to hard to replace but a little tricky. Here is a link that should help if you need to replace the seal or if the wire ring pops off when cleaning. Now if all cleans up well or you replaced it be sure to wipe out the seal after each use (deep in there) and /or leave the door open.

If the seal is clean and no mold present and it still smells then you likely have a clogged drain pump filter or pump. Here is a link that should help cleaning a drain pump or try this one for cleaning a ge drain pump filter and this one for cleaning/replacing a Kenmore drain pump

Posted on Oct 07, 2010

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While I was ill our daughter in law over loaded the washer and now there is a moldy mildewy smell. I have cleaned the drum by running a load of bleach water with no clothes, but the smell seems to be...


Front loaders are known for building up mold and the smell.
It’s caused by using liquid detergent which is made from animal fat. Use powder. And use the minimum amount.
It’s caused by using fabric softener. Dilute it 50/50 with water.
It’s caused by the water remaining in the tub between washes. Leave the door open to allow it to dry. .
Pull the rubber door seal back and clean the mold off .
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You need to replace the rubber gasket around the front of the door. This gasket holds moisture and over time molds. Give us a call or email us and we;ll be sure to get the correct gasket out to you right away. We hope this helps and we hope to hear back from you real soon.

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To get rid of mold which is causing the smell is to use bleach. You can also use a 100ml of bleach in the water to cleant the insiode of the screen as it also whitens your clothes. Use bleach regularly on the lass and rubber to prevent regrowth of mold

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You have to kill the mold. To do that mix one cup of clorox liquid bleach into one quart of water and wipe all aroung the rubber. Let it dry and do it again. That will solve your problem

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Thanks for your suggestion about looking in the lip of the seal. I found one of my three year old granddaughters socks. Also, the seal for very dirty so I mixed a 50% solution and 50% solution of chlorox and used an old towel rag to wipe and wash throughly around the lip seal.

I noted that the aluminum ring inside the washer had also accumulated a lot of dirt. With one hand and fingers I held the wet cholorx towel inside the ring and with the other hand spun the tub around several turns until I had removed all the dirt and grime.

It did have a moldy smell. I'll let you know if this fixed the problem.

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Rubber Seal Holds Mold!


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Washer door ring has mildew on it and is causing my clothes to smell moldy. What can be done to get rid of this? I've used bleach, and cleaners directly on the rubber ring, but with out success.


Unfortunately, when mold and mildew impregnate the rubber door boots on these models, it's nearly impossible to get it to go away. I would recommend replacing the door boot and follow these diligent preventive measures to keep the problem from coming back: 1. Check the area in and around the door boot after each wash for lost articles of clothing like underwear and socks. Also, clean out any lint or debris that collects under the boot. You might want to think about using a mesh garment bag for small items in the future. 2. Wipe the area periodically with a towel to get rid of the accumulation of soap deposits and dirt. This means wiping BEHIND the door boot where it meets the wash tub as well. I recommend waiting until you get ready to do a load of towels. Clean the area with a towel, then throw it directly in the wash. 3. Leave the door OPEN between washes to allow the door boot to air dry. Due to the nature of these door seals, they seal air tight and create an environment for mildew and mold to grow. 4. Run the washer with no load on the hottest cycle you have with nothing but bleach about once a week to keep bacteria to a minimum, and to flush the drain lines and pump. The door boot costs about $80 to replace, but it may be your only solution to getting rid of the smell and bacteria. Let me know if you decide to replace it. I can give you some pointers.

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