Question about Brother MFC-7820N All-In-One Laser Printer

1 Answer

I have a Brother MFC-7820N. I get an eror message to slide the blue tab side to side. That did not clear it. I tried lubricating the drum rollers and cleaning the contact wires. That did not clear it either. I called Brother - they said it was caused by my not using Genuine Brother parts. Genuine Brother parts would have cost me an additional $200 per year over generic drums and toners - I can buy a whole new machine every two years for that! My question: Is there an upgrade on the newer MFC 7840W that prevents my problem? Or should I replace this unit with the same model so that I can use the stock that I have on hand?

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  • jdmpe66 Oct 08, 2010

    I don't quite understand your answer. It is too vague.

    Are you saying my problem is caused by the generic drums?

    Are you saying my problem will be resolved by using the Genuine Brother drums?

    Are you saying that if I get a new unit, I will have the same problem if I don't use Genuine Brother?

    Is that your experience? Why? I have friends that use generics and have no problems. Why me?

    Please respond accordingly.

    thanks

    Jim

  • jdmpe66 Oct 09, 2010

    to: owoblow11 Friday I sent this message - and have not gotten a response:



    I don't quite understand your answer. It is too vague.
    Are you saying my problem is caused by the generic drums?
    Are you saying my problem will be resolved by using the Genuine Brother drums?
    Are you saying that if I get a new unit, I will have the same problem if I don't use Genuine Brother?
    Is that your experience? Why? I have friends that use generics and have no problems. Why me?
    Please respond accordingly.

    Jim

    to: owoblow11 Friday I sent this message - and have not gotten a response:


    I don't quite understand your answer. It is too vague.
    Are you saying my problem is caused by the generic drums?
    Are you saying my problem will be resolved by using the Genuine Brother drums?
    Are you saying that if I get a new unit, I will have the same problem if I don't use Genuine Brother?
    Is that your experience? Why? I have friends that use generics and have no problems. Why me?
    Please respond accordingly.

    Jim

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  • Master
  • 1,478 Answers

Hello,

Replacing the unit might not still solve the problem, because sooner or later, you will still face this same problem again, i will advice if you can discard or sell the stock on the unit you still have at hand and adhere or go for a better option that will be cheaper in maintenance, this will save you alot of stress and money by so doing, but replacing the unit might still bring you back to square one again.

And on the MFC 7840W, you are still required to adhere to their maintenance instruction, otherwise, you will face same problem.

Take care.

Posted on Oct 07, 2010

  • Jimoh Adeleke Muyideen Oct 09, 2010


    Hello,

    Yes, the problem is caused by the generic drum and it will be solve by using     the Genuine Brother drums, i will like you to understand you might buy two machine the same day,same product, one might last last you longer than the other, pending on the usage and maintenance performed on the machine, atimes, luck also count, in this case, your other colleagues might just still be fortunate or perform a good maintenance check often.

    Perhaps, if you get a new unit, you might not experience same problem, but note, it always advice to stick to the maintenance procedure of the producer.

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