Question about Samsung SCX 4600 multifunction Laser Printer

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I have a Samsung SCX-4600, great machine but I've got a paper jam and I can't get at it - the troubleshooting guide is very helpful for jams everywhere except in this location - the paper has wrapped itself around the final exit roller, that is just before the exit tray. I can't get at it from the front or the back. Ideally I'd like to be able to open the top half (the bit that hinges up slightly) right up, but I can't see any easy way to release it.

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  • 118 Answers

It sounds like it is wrapped around the fuser roller. is the roller around an inch or 2 around? if so it is the fuser roller and be carefull to no scratch this roller or you will get all jams. the fuser can be taken out with care to look at all the plugs and screws.

Posted on Aug 02, 2017

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Samsung SCX-4521 "Paper Jam 2" won't clear

I had this problem too. For me the answer turned out to be the paper sensor in the back part of the machine, behind the little back door just under the top part of the machine. This sensor hangs down from a thin rod that runs across the width of the machine, and is held in place by a small spring that encircles the same rod that supports the finger. The finger had apparently gotten moved so the spring was dislodged from its proper place. I was able to rotate it around the rod with my finger & get the spring moved back to where it should be. This seems to have cleared the problem--I'm keeping my fingers crossed.

Posted on Feb 04, 2008

  • 4 Answers

SOURCE: SCX-4200 jam

remove the toner box then clean the black colour roller with a wet smooth cloth.

Posted on Jun 29, 2008

  • 1 Answer

SOURCE: Paper jam error

After I looked online for a solution I contacted the manufacturer and was advised to return the unit for repair.

Posted on Feb 12, 2009

  • 92 Answers

SOURCE: Samsung CLX 2160 "paperjam2" problem

Hi ...

IN CLX 2160, paper jams usually occur in three areas of a printer. The following error messages indicate the area in which the jam has occurred:

  • Jam 0 indicates the paper failed to pass through the first sensor.
  • Jam 1 indicates the paper failed to pass through the second sensor and has jammed around the toner cartridge.
  • Jam 2 indicates the paper failed to pass through the second sensor and has jammed near the fuser.
Your error shows paper jam2 but i am giving you directions to fix the paper jams indicated by each error message so that you can handly any kind of paper jam issue with your printer.
Paper Jam 0 When your printer displays Jam 0, paper has failed to pass through the first sensor.
To remove the jammed paper, follow these steps:
  1. Power your printer off.
  2. Open the cover of your printer.
  3. Gently pull the paper toward you to remove it from the printer. Note: If you do not remove the paper slowly, you can damage the printer and the printer will require service.
  1. After removing the paper, make sure there is no additional paper in the paper path.
  2. Close the printer cover, and then power on your printer. jam%200.jpg
If your printer still displays Jam 0 after you turn on the printer, unplug the printer, and then repeat the steps above. Make sure all paper has been removed and the printer's rollers are in their correct positions. Before turning your printer back on, make sure all the cover doors are fully closed.
Paper Jam 1 When your printer displays Jam 1, the paper has failed to pass through the second sensor and has jammed around the toner cartridge.
To remove the jammed paper, follow these steps:
  1. Power your printer off.
  2. Open the cover of your printer.
  3. Gently pull the paper toward you to remove it from the printer. Note: If you do not remove the paper slowly, you can damage the printer and the printer will require service.
  1. After removing the paper, make sure there is no additional paper in the paper path.
  2. Close the printer cover, and then power on your printer. jam%201.jpg
If your printer still displays Jam 1 after you turn on the printer, unplug the printer, and then repeat the steps above. Make sure all paper has been removed and the printer's rollers are in their correct positions. Before turning your printer back on, make sure all the cover doors are fully closed.
Paper Jam 2 When your printer displays Jam 2, the paper has failed to pass through the second sensor and has jammed at the fuser.
To remove the jammed paper, follow these steps:
  1. Power your printer off.
  2. Open the cover of your printer.
  3. Gently pull the paper toward you to remove it from the printer. Note: If you do not remove the paper slowly, you can damage the printer and the printer will require service.
  1. After removing the paper, make sure there is no additional paper in the paper path.
  2. Close the printer cover, and then power on your printer. jam%202.jpg
If your printer still displays Jam 2 after you turn on the printer, unplug the printer, and then repeat the steps above. Make sure all paper has been removed and the printer's rollers are in their correct positions. Before turning your printer back on, make sure all the cover doors are fully closed.

Please vote if this helps ... Cheers :)

Posted on Jul 29, 2009

  • 615 Answers

SOURCE: how do I fix a paper jam?

This is part of the service manual that I got and it is on page 170 it give you step by step instructions and I am not sure if I can copy my manual and post it so I am giving you some of the materials tell you check the manual...Let me know if this is what you are looking for, and please rate my service so I am able to continue serving everyone and improve on it.

In the Paper Feed Area
If paper is jammed in the paper feed area, “Jam0 In Tray1” appears on the display.
1 Using the handle, open the right cover.
2 Carefully remove the misfed paper in the direction. Go to step 6.
If you cannot find the jammed paper, or if there is any resistance removing the paper, stop pulling and go to step 3.
Pull the tray open. After you pull it all the way out, lift up the front part of the tray slightly to release the tray from the printer.
4 Remove the jammed paper by gently pulling it straight out as shown below.
5 To replace the tray, lower the rear edge, align it with the slot, and slide it into the printer.
6 Close the right cover. The printer will resume printing.
In the Multi-purpose Tray
“Jam0 In MP Tray” appears on the display when you print using the Multi-purpose Tray and the printer detects that there is either no paper or the paper is improperly loaded.
If the paper is not feeding properly, pull the paper out of the printer.
To resume printing, open and close the right cover.
Inside the Printer
If paper is jammed inside the printer, “Jam Inside Printer” appears on the display.
1 Using the handle, open the right cover
2 Remove the jammed paper in the direction shown. To avoid the paper tearing, pull it out gently and slowly.
NOTE: If the paper tears, make sure that all of the paper fragments are removed from the printer.
3 Close the right cover. The printer will resume printing.
In the Paper Exit Area
If paper is jammed in the paper exit area, “Jam In Exit Area” appears on the display.
1 If a long portion of the paper is visible, pull it straight out.
Go to step 7.
If you cannot find the jammed paper, or if there is any resistance removing the paper, stop pulling and go to
step 2.
2 Using the handle, completely open the left cover until it is at right angles to the main frame. The toner cartridges will disengage automatically.
CAUTION: If the left cover is not completely open, the top cover release button will remain locked.
3 Press the top cover release button to unlatch the top cover and open it all the way.
4 Carefully take the jammed paper out of the printer.
CAUTION: Do not touch the fuser. It is hot and could cause burns!
The fuser’s operating temperature is 180°C (356° F). Take care when removing paper from the printer.
5 After making sure that the left cover is open, close the top cover. Make sure that it is securely latched.
CAUTION: Do not try to close the left cover with the top cover open. This may cause damage to the printer.
6 Close the left cover firmly.
7 Open and close the right cover to resume printing.
In the Duplex Area
If paper is jammed in the duplex area, “Jam In Duplex Path” appears on the display.
1 Using the handle, open the right cover.
2 Locate the jammed paper, and then pull it out gently and slowly to avoid the paper tearing. Go to step 8.
NOTE: If the paper tears, make sure that all of the paper fragments are removed from the printer.
If you cannot find the jammed paper, or if there is any resistance removing the paper, stop pulling and go to
step 3.
3 Using the handle, completely open the left cover until it is at right angles to the main frame. The toner cartridges will disengage automatically.
CAUTION: If the left cover is not completely open, the top cover release button will remain locked.
4 Press the top cover release button to unlatch the top cover and open it all the way.
5 Locate the jammed paper, and then carefully take it out of the printer.
CAUTION: Do not touch the fuser. It is hot and could cause burns!
The fuser’s operating temperature is 180°C (356°F). Take care when removing paper from the printer
6 After making sure that the left cover is open, close the top cover. Make sure that it is securely latched.
CAUTION: Do not try to close the left cover with the top cover open. This may cause damage to the printer.
7 Close the left cover firmly.
8 Close the right cover. The printer will resume printing.

Posted on Sep 21, 2009

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Hi there have you tried the door at the back of the machine as there maybe a piece stuck in the fuser unit. If not open the back door and check that there is a small black lever in the middle of the two rollers sticking up as this is the sensor arm that determines that there is a paper jam or not. If this is still there then the paper will be stuck just after the paper cassette within the paper path.

Hope this helps you.

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1 Answer

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Without more specific information on where the jam is occurring in the printer difficult to provide a specific solution.

However, if you are having problems with paper jams you may find it helpful to work through the interactive troubleshooting guide found on this page under the Troubleshooting tab:

http://www.samsung.com/sg/consumer/pc-peripherals-printer/printer-multifunction/mono-laser-printer/ML-2510/XSS/index.idx?pagetype=prd_detail&tab=support

Under the FAQs tab on the same page you will find 3 guides for avoiding paper jams and 1 guide for clearing paper jams.

Trust this is helpful. Please vote. Thank you. :)

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I have a samsung scx 4200 am getting the papaer jam error even when theres no paper jamed up there


Good Day Sir,
when paper jam occurs, Paper jam appears on the display.

Message Location of Jam
[Paper Jam 0] - In the paper input tray
[Paper Jam 1] - In the fuser area or around the toner cartridge
In the manual feeder
[Paper Jam 2] - In the paper exit area

hope this will help you. god bless

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Good day, Check the table below about the problem of paper jams.

Display and Meaning

[Paper Jam 0] - Paper has Jammed in the feeding area of the paper input tray.
[Paper Jam 1] - Paper has jammed in the fuser area or in the manual feeder.
[Paper Jam 2] - Paper has jammed in the paper exit area.

hope it will help you.


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