When we are printing direct from the computer the image is blurred so we end up scanning it which adds to work and hours of operation

No details in the question, just a rant.

No scan runs for 24 hours, but most computers go to sleep after a preset time, so the scan would stop, and then restart when you wake the computer up.

No software make or type told. Guess some type of anti-virus, but could be anything, 'Find My Picture', 'find the words ''David John Smith, battle 1612'.

Contact software vendor Support direct. We are Fixya dot com, not them.

Does the printer scan OK?

Is the platen glass clean?

Hi,

Scanning Methods
You can select from the various scanning methods.
>If You Want to Edit or Print the Scanned images MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming. You can also start application software from MP Navigator EX to edit or print the scanned images. For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual. You can also use the Operation Panel to open MP Navigator EX as well as open it using the computer.

>If You Want to Scan Originals with Advanced Settings ScanGear enables you to scan originals with advanced settings such as the resolution. For detailed operations of ScanGear, refer to the Scanning Guide on-screen manual.
Besides the above-mentioned methods, you can use a TWAIN- or WIA- (Windows Vista and
Windows XP only) compliant application software and the Control Panel (Windows Vista and
Windows XP only) to scan originals with this machine. For detailed operations, refer to the
Scanning Guide on-screen manual.
>Opening MP Navigator EX using the Operation Panel
>>(Macintosh only) Prepare your computer before scanning. This operation is not necessary for Mac OS X v.10.4.x.User's Guide on-screen manual.
>>Turn on the machine.
>>Load the original document on the Platen Glass or the ADF.
>>Press the SCAN button, then press the Color or Black button.

I found these directions from your Canon PIXMA MX310 User's Manual online (page 24). Other functions are available for reading.

To make sure you have got the correct program that you are using, uninstall all associated programs from your computer thru "Programs and Features" that can be found in Control Panel. Then, you may download your printer's drivers and softwares thru this LINK. Make sure to download the appropriate version for your Windows.



NOTE: Keep in mind that the drivers and softwares are limited to the manufacturer's release.



I hope this works for you. Kindly reply for further assistance. Good Luck!


Thanks for using Fixya!

Mongkey
DELL Tech ID #456563
TIPS: Is your computer slow? This might help
http://www.fixya.com/support/r8158906-diy_manual_pc_tune_up
(for Windows only)

Do you have the full-featured software driver installed? (Installed before connecting the printer to the computer.) Then you have the option of initiating the scan from the computer or the buttons on the unit. (The HP Digital Imaging Monitor Windows System icon should be in your system tray. If the program has been closed, restart the HP Image Zone software or reboot the computer.) There is a Start Scan button on the printer which should launch the HP software. Alternatively, start the Image Zone software and there should an option to start the scan.

These directions will only work if the computer and printer are both on and communicating with each other. If you get an error, try a new USB cable and try using a different USB port. If using a USB hub, try connecting to the computer directly. (If using a print server, try a direct connection. Check if the print server supports bi-directional communication; many only support the print functions not the scan options.)

I hope this helps.

Cindy Wells

Hi there,
Scanning images : You can scan images from the machine to a computer without printing them and save them in popular image types such as JPEG, TIFF, bitmaps or PDF. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data.

Scanning Methods : You can select from various scanning methods.
* If you want ot Edit or Print the Scanned images
MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming. You can also start appilication sotfware from MP Navigator EX to edit ot print the scanned images.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
You can also use the Operation Panel to open MP Navigator EX as well as open it using the computer.

-- Opening MP Navigator EX using the Operation Panel
1) (MAC only) Prepare your computer before scanning.
This operation is not necessary for MAC OS X v.10.4 x.
For details, refer to "Scanning Methods" in the User's Guide on-screen manual.
2) Turn on the machine.
3) Load the original Document on the Platen Glass.
4( Press the SCAN button, then press the Color or Black button.

* If you want to Scan Originals with Advanced Settings.
Scan Gear enables you to scan originals with advanced settings such as the resolution. For detailed operations of ScanGear , refer to the Scanning Guide on-screen-manual.

Besides the above mentioned methods, you can use a TWAIN or WIA-( Windows Vista and Windows XP only) complaint application software and the Control Panel (Windows Vista and Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning Guide on-screen manual.

Hope this helps.
Have a good day.

Hi there,
Scanning images : You can scan images from the machine to a computer without printing them and save them in popular image types such as JPEG, TIFF, bitmaps or PDF. If you are scanning printed text, you can use the OCR (Optical Character Recognition) software to convert it to text data.

Scanning Methods : You can select from various scanning methods.
* If you want ot Edit or Print the Scanned images
MP Navigator EX enables you to edit the scanned images, such as optimizing or trimming. You can also start appilication sotfware from MP Navigator EX to edit ot print the scanned images.
For detailed operations of MP Navigator EX, refer to the Scanning Guide on-screen manual.
You can also use the Operation Panel to open MP Navigator EX as well as open it using the computer.

-- Opening MP Navigator EX using the Operation Panel
1) (MAC only) Prepare your computer before scanning.
This operation is not necessary for MAC OS X v.10.4 x.
For details, refer to "Scanning Methods" in the User's Guide on-screen manual.
2) Turn on the machine.
3) Load the original Document on the Platen Glass.
4( Press the SCAN button, then press the Color or Black button.

* If you want to Scan Originals with Advanced Settings.
Scan Gear enables you to scan originals with advanced settings such as the resolution. For detailed operations of ScanGear , refer to the Scanning Guide on-screen-manual.

Besides the above mentioned methods, you can use a TWAIN or WIA-( Windows Vista and Windows XP only) complaint application software and the Control Panel (Windows Vista and Windows XP only) to scan originals with this machine. For detailed operations, refer to the Scanning Guide on-screen manual.

Hope this helps.
Have a good day.

As from this link , the drivers for most HP printers are already built-in to Snow Leopard. Thus, they didn't recommend reinstalling driver from your HP printer CD. Here are some excerpts regarding scanning feature on Snow Leopard from the link: Scanning: The Scanning interface is now built into Snow Leopard and supported with the Apple Image Capture application. Instructions follow. NOTE: HP Scan Pro software (from Mac OS X 10.4, 10.5) is not supported in Snow Leopard. The HP icon for HP Device Manager still in the dock after upgrade is not functional and should be removed. NOTE: Scan support from pushing the Scan button on the printer is not supported with this version of the scan interface built into Snow Leopard. Scan functionality is supported by scanning directly from the computer.
** there are methods on how you can scan on Snow Leopard from the link that I've given above. But I'll paste here Method 3:

Method three: Scan from Print & Fax > Printer browser

1. From the Apple menu, choose System Preferences .
2. Click Print & Fax .
3. In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
4. Click the Scan tab, and then click Open Scanner . The Printer Browser window appears.
5. Click the Scan icon at top right of the toolbar to launch scanning. The scan interface opens. Click Show Details to view settings and options.

Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:

1. Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
2. Select your HP printer in the list on the left.
3. Click the - sign at the bottom of the list to delete the product from the list.
4. Click the + sign at the bottom of the list to add the product back to the list.
5. Select your HP printer, and then click Add to create a new print queue. The next time you open thePrinter Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.

maybe u should check the printing setting/preferences, maybe it is set to general or normal... im not that familiar with the canon scanner.. i have an hp printer which is a scanner too, when i print pictures direct or from pc, i always check the settings before printing like setting to best resolution, setting to photo printing etc...

hi, do check ur scanner settings. It is advicable to save the scaned image as a JPEG and then u can easily mail it. Do set the are the scanner is goin to scan perfectly. and see to u do not interupt he scan before u get the image on ur computer. If the problem persists do post again.

I am not an expert, only a c7280 user. I use my printer wirelessly and was having problem scanning when using the controls directly on the printer (scan menu). By trial and error, I tried scanning by going to HP solution center on my computer and just followed the directions from the scan menu. That worked. If you can print wirelessly, you can scan wirelessly. I agree the HP support is a huge waste of time. I only get mad talking to them.