Question about HP LaserJet 3380 All-In-One Printer

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What are the steps to rremove and replace the fuser on a H/P #3380

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Be sure to turn your printer off and make sure to cool it for 30 mins.

Here are links for the step by step instructions on how to remove and replace the fuser.
You can choose whichever you find easy to follow.
Link 1.
Link 2. (page 136 of the manual.)


All the best!

Posted on Oct 07, 2010

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The laserjet 3380 is smudging down the center of the print. tried cleaning mode, tried new cartridge


Depending on the # of copies you have on it...you may need a maintenance kit....(fuser)

Try stopping the printer (open the cover) when the paper is not all the way out and see if the smudge just starts when it is in the hot section (fuser)...if so, only solution is a maintenance kit.

Nov 06, 2009 | HP LaserJet 3380 All-In-One Printer

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HP laserjet 3380 needs fuser replaced


Unfortunately, the scanner assembly must come off. It's all screws and covers from then on.Try buying a service manual from eBay.

Mar 07, 2009 | HP LaserJet 3380 All-In-One Printer

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Bad fuser Laserjet 3380


hii..
is u 3380 fuser fixing film ok...if ok try to change presure roller..it below fixing film....you can take out the fixing firm or presure roller.just check the size only.if same u can combine it.
2.try to clean paper pick roller at 3380 printer..

Nov 11, 2008 | HP LaserJet 3380 All-In-One Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

Oct 28, 2008 | Dell 5100cn Laser Printer

1 Answer

Low voltage power supply


What is the error message you are getting with the new fuser. Is this the same error you were getting before changing the fuser? If you changed the fuser because the old one was just at EOL ( end of life) but did not give you an error, have you tried to reinstall the old fuser.

It is possible that the new fuser was damaged in shipping, or not properly seated.

If both the new and old fuser give the same error message, then yes, I would agree that the LVPS would be the next part to replace, however, if they have different errors, then you probably have 2 bad fusers ( or one that is EOL, and one that was received damaged).

Before changing the LVPS, make sure you follow the steps below prior to the LVPS steps.
as far as where to purchase it if you do in fact need one, you can always do a google and ebay search for "Dell 5100cn LVPS".

I can provide you with replacement instructions if it comes to that.

See below for the actual troubleshooting needed for the fuser.
The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

Oct 23, 2008 | Dell 5100cn Laser Printer

1 Answer

New problem with hp 3380


hiii...
change the fixing unit....film inside fuser.....

Sep 15, 2008 | HP LaserJet 3380 All-In-One Printer

1 Answer

Hp laserjet 3380


Not a easy task on one of these, all covers off, doc feeder and scanner have to be disconnected from main pcb and then remove entire assemblys (Entire top of machine ends up sliding back and up/off), then your getting closer to removing fuser..brackets frame off...many screws, if you aint done it, very easy to break.

I broken a few learning but it's the only way to know! There is a Service manual but It is not publicly allowed to distribute it, and to be honest they are harder to understand than the printer... just be logical, patient, gentle, steady, or be smart replace.

Nov 08, 2007 | HP LaserJet 3380 All-In-One Printer

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