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Sonic Update Manager has started up and requests a CD with UM.MSI which I don't have. The routine wont stop and always interrupts my other software

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Hello, its a bug download this goto => http://tools.roxio.com/support/dell/isum_hotfix.exe run and then restart your computer and the problem should be solved

Posted on Oct 07, 2010

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It show windows name roxio update manager when I press browse it ask file name : UM.MSI and file type : Istallation Package


If you have the Roxio disk , insert the disk in the cd-dvd drive -point the browse location to the drive letter for your cd-dvd drive and click OK.....it should update the msi source packages and correct the issue. I assume this is requesting the original source packages and location. Possibly due to some corrupt or missing files. Will need more details on the message. If that does not work you may need to uninstall and re-install roxio. If it came pre-installed on your pc go to the manufacturer web site and update or download and install roxio from there. Hope this helps....

May 11, 2011 | Computers & Internet

1 Answer

I loaded Norton Utilities Full Version and a window keeps popping up "Insert Sonic Update Manager Disk" which I don't have and haven't heard of before. My IT knowledge is very basic so any help...


Short way:
goto => http://tools.roxio.com/support/dell/isum_hotfix.exe

then "run" file isum_hotfix.exe , reboot your pc and the problem should be
gone.


Long Way
1)goto www.Sonic.com
2)Click "Support"
3)Slect product "Digital Media Source"
4)Click "Ask Sonia"
5)Scroll down, type in your name
6)Type in question box "UM.MSI"
7) I selected option 3 which is link I posted above.

Good Luck

Please rate this solution , if you like..

Thanks
Sandeep

Mar 11, 2011 | Computers & Internet

1 Answer

I have this window that keeps popping up ''sonic Update Manager''. They want me to put in a cd that has the file um.msi in it. This was a download so I do not have a disk. I continually ''end Task'' in the...


Follow this procedure and your problem will be resolved. Do exactly i say..!

Step 1:- First Downlaod the windows Clean up utility.

http://support.microsoft.com/kb/290301

Click on the link above --> and then Under Summary Option on this page.

Click on the link mention below:-
( Download the Windows Installer Cleanup Utility package now. )

Install the windows clean up utility on the computer.

Once it is installed Hit the finish button.

Now Click on start-->go to All programs-->navigate
Microsoft windows Clean up utility software.--> click on it and runn it.

Once the Clean up utility window opens up.

Find out sonic Update Manager in the list you see.

Click on it and highlight it .

Now click on the button remove at the botton of that screen.

Once it is gone. Restart the computer your system will not pop up that message again.

( Reason :- The reason why you are getting that message is that the sonic Update Manager software is not installed properly on your system which is why it keeps poping up the MSI ( microsoft Installer ) on your screen for sonic Update Manager. )

So to get rid of it just remove the MSI from the list in windows clean up utility and it will not pop up again.

Let me know if it works for you.

Please do follow the instructions as provided. It will work.








May 11, 2010 | Computers & Internet

1 Answer

I have this window that keeps popping up ''Sonic Update Manager''. They want me to put in a CD that has the file UM.MSI in it. This was a download so I do not have a disk. I continually ''End Task'' in the...


There could or should be an item in setup that allow you to disable the auto update feature. Failing that, you could search the registry for the keys that invoke this, but that is for advanced users. Otherwise, download Revo Unistaller and get quit of the program.

Mar 19, 2010 | Dell Computers & Internet

1 Answer

Can anyone tell me how to get sonic update off my computer screen, i tried everything i could think of but it comes back when i try to cancel it, it says there is another program running that is updating...


Hello,

I assume you have tried the Add/Remove Programs routine...and didn't work.

A second solution is to disable the Sonic Update service that starts up when you computer starts. You can do this by going to Start, click on Run, and then typing in MSCONFIG and pressing Enter.

Click on the Startup tab and you’ll see a list of all of the processes that start up when your computer starts up. You can uncheck any service to prevent it from loading during bootup. For the Sonic software, search for any startup item named sgtray, or that has the words Sonic Update Manager or Update Manager related to the path your application is installed.
Also, if you see isuspm or issch, uncheck them too. You may also see something called “UpdateService” or “InstallShield” in the command column, make sure to un-check those. Don't worry about disabling an important process as windows will give you an error message, so unless you get an error, it is safe do do it. You can always check again any processes you need.

A third solution is to clean up the Windows Installer files in Windows. Sometimes they get corrupted and cause problems that translate into popups on your screen.
You can download the Windows Installer Cleanup Utility straight from Microsoft and hopefully it will help you even if all of the above have failed.

Hope you get your annoying popup killed!!

Oct 10, 2009 | Computers & Internet

1 Answer

CAN'T INSTALL WINDOWS SERVICE PACK 3 (KB936929) and SONIC UPDATE MANAGER


All you need to do is open sonic update and disable sonic update manager from running automatically.Then reinstall the updates.

May 16, 2009 | Dell Precision 380 P4 Dual Core 3 GHz...

1 Answer

Roxio update manager cannot find Um.msi


I found this...may be helpful...

Usually, a "UM.MSI" error means that the update manager may have become corrupted and needs to be reinstalled

To resolve :

> Permanently remove the Sonic Update Manager. This will not affect the performance of any Sonic/Roxio software currently installed on the system.


> Reinstall the application.if any errors while installing then install the fix.


> This may be caused by removing certain non-Sonic/Roxio applications that share file resources with our Sonic/Roxio software. To fix, you will need to replace these files with this fix utility: http://tools.roxio.com/support/dell/isum_hotfix.exe


> Be sure all Sonic and Roxio applications are shut down before launching this utility. This hotfix requires a reboot. No reinstallation of the software is necessary.

Apr 19, 2009 | Dell Dimension 9150 (DIM915MIN) PC Desktop

1 Answer

Sonic up date package um msi


This is an issue with the sonic Update Manager.U can click on this link to download the patch for the same issue : http://tools.roxio.com/support/dell/isum_hotfix.exe
Also refer to dell support site to know more about this : http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=098D85DDBAC783B2E0401E0A55175844&l=en&s=gen#3

Mar 17, 2009 | Dell Computers & Internet

1 Answer

When I reboot my PC or open Sonic, I get a Sonic Update Manager window that says "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the 'Sonic...


Download and install CCleaner.
You can use ccleaner to clean up all windows and internet temporary files, ren a registry clean and also in "tools > startup" stop that annoying Sinic nag screen from coming up.

www.ccleaner.com

Aug 09, 2008 | Sonic Computers & Internet

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