Question about SanDisk Sansa c140 MP3 Player

2 Answers

Computer does not recognize player when connected

I just bought a c240 mp3. When I connect it to my computer (Windows xp), the display on the Sandisk indicates "connected" and "writing". However, I have not been able to get the computer to recognize this device and I cannot download anything. Also, it does not seem to charge the battery; it seemed to give it about 1/3 charge with over 10 hours of plug in time. Help! Jim I bought a C140 off the net, not knowing the driver cd didn't come with it. I have Win XP, and when I plug the device in, it tells me over and over and over "Found New Hardware MTP Device." I can't get past this. Please help!!! How do I get my computer to recognize it without the driver? Thanks for any help.

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  • Samir Shah May 29, 2008

    I just bought a Sansa c140 mp3. When I connect it to my computer (Windows xp), the display on the Sandisk indicates "connected". However, I have not been able to get the computer to recognize this device and I cannot download anything. I do not get the hardware as a new drive. Help! Jim I bought a C140 off the net, not knowing the driver cd didn't come with it. I have Win XP, and when I plug the device in, it tells me over and over and over "Found New Hardware MTP Device." I can't get past this. Please help!!! How do I get my computer to recognize it without the driver? Thanks for any help.

  • vbharath Jun 01, 2008

    Me too have the same problem, pls help me...

  • Anonymous Jun 19, 2008

    All of sandisk ******* sucks

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You may have to update the firmware.
Download this file:
http://www.sendspace.com/file/0mc3km

This is the firmware update utility for Sanca c140 (c100 series) devices.

There is a howto.txt file included, follow the instructions.I am posting the instructions here for convenience.


1. Download the attached file and save it on the desktop.
(the player should not be attached to the computer at this point)
2. Double click the file to run it.
3. Accept the license agreement.
4. Remove the battery from the mp3 player.
5. Press and hold the center (select) button and connect it to the computer (keep holding the button, this is the firmware update mode).
6. If the New Hardware Wizard appears (now you can let go of the select button), do the following: (if asked, choose not to connect to the internet for updates), then choose to install the device automatically, then follow the prompts to finish the installation.
7. When the wizard comes up, or when the Update button becomes active (whichever happens first), you may release the select button.
8. Click the Update button, and then click OK to the message that comes up.
9. Wait until the upgrade finishes, then unplug the device.
10. Put the battery back in, and turn on the player.
11. Hopefully the update will be performed, then choose English for the language when prompted.
12. Check if the issue is resolved.

Posted on Jul 05, 2008

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What I would recommend you to do is to make sure that your device is under MTP mode instead of MSC...to do that go under menu,setting, usb and then there should the two mode listed there...then you want to plug your device in the back of your computer..not in the front..tghat is very important....once you do that..open up your windows media player...click on your start thee sync panel..if your device is recognize properly it will be showing there on the right side..and if its not listed properly, it will say connect a device..if thats the case..click on your start menu right click on computer and then click on propetties, click under hardware and then device manager..your device should be showing there...check under disk drives to see if your device is showing there and if it doesnt you want to right click and hit uninstall...we dont want your device to be under disk drive ..we want it to be under windows portable device...once you uninstall it...go to http://www.sandisk.com/DriverDownload/index.asp and find the driver for your device..and then connecct the device on the back of your computer...it should work properly..if you are still having any problems..let me know..i would be more than happy to assist you..
Please rate accordingly
Thank you
Computerrep

Posted on Jun 17, 2008

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1 Answer

My computer doesn't recognize the mp3 player when i connect it. Do i have to install any software?


You can download the driver for your operating system from
http://www.sandisk.com/sandisk-support/driver-download-wizard

Nov 05, 2010 | SanDisk Sansa c240 MP3 Player

1 Answer

Does sansa c240 mp3 player need to be turned on before plugging into computer to delete songs?


It doesn't matter. If it's off, it'll turn on automatically when it recognizes the computer connection.

Jun 06, 2010 | SanDisk Sansa c240 MP3 Player

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Not charging


Try connecting directly to USB port on your computer, NOT a hub. It needs power to charge.

Apr 29, 2009 | SanDisk Sansa c240 MP3 Player

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My mp3 says that i don't have anymore space, but it only shows 10


I'm not sure what you are asking, but maybe my experience can help you. I was using Windows 2000 (it has no DRM) and the Sansa C240 was displayed in Windows Explorer like a removable drive. I could copy and delete files in Windows Explorer. I switched to Windows XP and when I connected the C240, no files were displayed for it in Windows Explorer. I realized that XP had DRM and all the media files had to be transfered with Windows Media Player. When I opened WMP, it recognized the C240, but it didn't list any of the mp3 files I had already loaded on the C240. WMP asked if I wanted to delete all the media currently on the C240, but I clicked No. After that, WMP worked like the old files didn't exist. It would only delete files that had been copied to the C240 when it was synced.
I would recommend that you use Windows Media Player (or WinAmp) to delete all old media files on the C240 and use the sync button to copy and delete files from the C240. See Windows Media Player help for details.

Mar 15, 2009 | SanDisk Sansa c240 MP3 Player

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Cannot see music files on my comp


try connecting it to another computer to sort out the problem is between your computer and player

Feb 08, 2009 | SanDisk Sansa c240 MP3 Player

1 Answer

Sansa c240


Sansa c200 series – Computer/OS Not Recognizing
Connect the device to the PC in MSC Mode
View/c200: Turn on then press and hold the rewind button while plugging to the PC
If that fails, unplug the Sansa from the computer. Uninstall all the Sansa software in the add/remove programs section of Control Panel. Reinstall the clean version of the software from Sandisk’s website – make sure you get the files for the c200 series. Then replug the Sansa and try again. The root of the problem is that Sansa has one set of drivers and Windows has another. If you plug the mp3 player into the computer before installing the Sansa drivers, the Windows drivers will trump the Sansa’s.
Here is a helpful link from Sandisk on the problem with extra information on Vista operating systems:
http://kb.sandisk.com/cgi-bin/sandisk_en.cfg/php/enduser/std_adp.php?p_faqid=42&p_created=1221328944&p_sid=8VPwlRmj&p_brand=sansa&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NzQsNzQmcF9wcm9kcz00JnBfY2F0cz0mcF9wdj0xLjQmcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1jMjAw&p_li=&p_topview=1

-Tha Mp3 Doctor

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4 Answers

Sansa c240 mp3 player not cooperating


I had the same problem. The easiest fix is to change the USB setting to MSC mode from the default is MTP mode. On some unit this is easier said then done because their is no USB setting option. I contacted Sandisk and they said that I needed to update the firmware. I found two solutions. First, try connecting to another computer. For some reason I was able to connect to my wife's laptop and was able to update the firmware. Second, manually forcing into MSC mode.
1. turn off the player
2. move hold switch to on (toward the record button)
3. hold rewind button (left side)
4. connect to computer while holding the rewind computer.

Hope this help.

Jul 28, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

How can i connect my mp3 player to the computer?


did u try the sync option on mediaplayer my wifes sandisk likes to use mediaplayer if not make sure u have the drivers for it

May 07, 2008 | SanDisk Sansa c240 MP3 Player

1 Answer

My computer doesn't recognize the Sansa c240


The songs are in the wrong format - convert them to mp3
Read my "Tips and Tricks" on song formats for more detailed info

Mar 31, 2008 | SanDisk Sansa c240 MP3 Player

7 Answers

Computer does not recognize player when connected


i had the same problem with my c240..my computer would not recognize that i had connected anything..so i went to settings on the player scrolled down to USB option press ok and changed the setting to MSC instead of auto detect ..i reconnected it and the player came up immediately ..worked for me hope it does for the rest of you..{if anyone knows how to delete songs let me know..thks}

Nov 10, 2007 | SanDisk Sansa c240 MP3 Player

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