Question about HP Photosmart C5180 All-In-One InkJet Printer

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Printer not recognising when new cartridge installed

Cyan cartridge has been replaced but cancel light still flashing and still asking for it to be replaced.

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2 Answers

Dear,
either i could be a bad contact between the cartridge and the cartridge holder. try cleaning the copper contacts on both, using iso propyl liquids or surgical spirit. If at all u can , try opening the top cover and check flat cable connection in between the cartridge holder and the MLC. There might be a loose insertion, remove the cable and try inserting again. Else the problem could be there either with the cartridge or else on the MLC itself. Try gently, avoid damaging the plastic locks.

Posted on Jun 01, 2008

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Take out the cartridge and rub the contacts gently on both the cartridge and the printer.
If this doen't work, pull out the power lead while the printer is still on and then plug it back in while holding OK and HELP keep holdig OK and HELP until the screen goes blank then release. Turn on the printer using the on button and this should clear any residual memory in the printer.
If this doesn't work then you have a faulty cartridge which needs replacing - sometimes you get a faulty cartridge but it is rare

Posted on May 30, 2008

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Posted on Jan 02, 2017

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