The thin caterpillar tread that guides the cartridges seems to be wearing out. It's waning at one point. Using my hand I can make the catridges move from one end to another, but when I turn the power it makes a grinding noise and there is no movement.
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Hi I'm including a link to HP so you can download the Reference Guide and Owner's manual for your new printer. It should tell you everything you need to know. In the meantime,go to Control Panel,Printers and right click on your printer. In the list of options that comes up, look for maintenance or preferences. If maint. is there,you want to run the cleaning utility,if not,go into prefs. and see if maint. is 1 of the tabs that you can select.The cleaning utility will be in there. If neither of those come up in the options,click properties and it will be in there. I'm being really general because I don't know what OS you're using.But that's the usual cleaning process for most printers. Good or bad,please rate my post? Thanks Bob http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&dlc=en&cc=us&os=228&product=71896&sw_lang=&
You notice that the copies you print have a dark shadow across the entire page but otherwise seems to print fine.
You have a problem with the toner cartridge.
Toner copier/printers print by transfering toner to a drum using electrostatic electricity and depositing it on the paper. Once on the paper it is set using a heating element or fuser.
Over time the brush which contains the toner in the cartridge and the scraper which scrapes off any excess toner, or toner which is left on the drum, wears and allows extra toner to remain on the drum, which gives the dark shading I mentioned.
To compound the problem these days the cartridges are recycled and obviously at some point the scraper will wear out and you may be the unlucky person who purchased the unit. If that is the case I suggest returning the unit to the store of purchase and exchanging it or getting your money back. Most reputable stores do not have a problem doing this.
New cartridges would run out of toner prior to this problem developing. They have been designed to last slightly longer than the amount of toner which is in them. When recycled and refilled the problems start.
Recycled and refilled cartridges are not always marked as such so there is no way to tell if yours is a recycled unit.
Another problem these days is the drums are being made out of plastic instead of metal. They wear faster and die sooner and cannot be recycled successfully as often. Once they have a scratch they will never print a nice copy again.
If yours is plastic that is probably the problem. No matter which problem you have, worn scraper or plastic worn out toner cartridge, the solution is the same.
You need to purchase and install a new toner cartridge.
When you flip the main cover up, and flip the CD/DVD tray down, look at the cartridge color guide label (the colored dots). See the LIGHT CYAN dot? Directly across from that dot around underneath the gray cover is supposed to be a little plastic fin. That fin pushes the sensor switch in the CD/DVD tray to let the printer know if it is open or closed. If it breaks off, then the printer always thinks the tray is open. If it's broken off, you will have to either stick a toothpick or something into the switch, or glue a new thin piece of plastic in its place.
Hi, one of your ink cartridges are empty, to check which cartridge needs replacing press the stop button, the carriage will move across to the left and sit below a pointer. This will point to the empty cartridge.
Press the stop button again, the carriage will move across either to display another empty cartridge or to the position to allow you to change the cartridge.
This can also be checked using the Status monitor software on the PC.
Sometimes this is simply an unseated ink cartridge, or a dirty cartridge guide. Check for both of these. Use a lent free cloth to wipe the cartridge guide - its generally a thin transparent plastic that runs along the cartridge track.