Question about Creative Labs Zen V MP3 Player

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Z v plus stuck

I'v etried that reset button god knows how many times. it displays teh same song and none of the buttons would work. i let it run down to low battery and recharge it and restart it etc. and it still is stuck on teh same song. it wot even go anywhere else.
what should i do to completely format teh thing?

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Posted on Jul 01, 2008

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Press the reset button one more time with the Q-tip. "CL21" should appear on the screen. Press the enter key. The display will change again and show "CL22." Keep pressing the enter key until the numbers cycle through to the number "CL26." Press enter one more time. The letter E should appear on the display screen.

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Zen stuck in recovery mode, reboot failed, firmware recovery tool downloaded and updated, reset button failed, last time this happend we had to wipe it totally off and start over, much time...


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Attempt to slide the switch like you are shutting it down and then use a pin to reset the mode. By doing so all song could be washed out

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this worked for me straight away and i had tried loads of other ideas this actually came from the tech guys !!!
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reset the Zen. Then hold down the play button and power it on. Release the play button when you see the Creative logo. It will display the following options: Clean Up Scans the player and removes invalid links from its music library. Does not affect music files themselves. Format (All) Caution! Erases all content! Save a copy of your player's content before formatting. Reload OS/ Firmware Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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Frozen, any help would appreciated


On the bottom left side there is a pin hole. Get a paper clip straighten the end and stick it in the hole. This is the reset button.

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