Question about Philips DECT5112 Cordless Phone

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Always getting an engaged tone on our cordless phone - never able to take or receive calls.

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Please check with your provider. I suspect the line is faulty

Posted on Oct 07, 2010

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My Uniden cordless phone will not ring through although I get the tone and put in the number However I can receive calls


It sounds as if your DTMF tones are slightly off frequency for some reason. I have never seen this happen with any phone, but production quality has gone down hill in recent years. As you can call your CELL but not land lines, it would appear that the tones are getting to the central office but are not necessarily being decoded correctly at their end. Try taking the phone system to a friends and try it there. if it works, you will know that it is your line and not your phone. You could also try another DTMF phone on your phone line.

One other thing to check is if you have DP (Dial Pulse) selected on the base unit. If this is selected, you will still hear the tones in your phone, but the exchange will receive dial pulses, which are almost completely unused today. Where I live, you have to pay a premium to use a DP phone now!!

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Hi Pam,
Try these..1...remove your telephone line from base unit and fix it into a working land phone and check whether is it having normal dial tone.If it's having engage tone(beep beep...)remove paralleled phones and re connect to cordless base unit.
2.If line is ok (normal dial tone with full volume) & still display indicates line is busy, your main base unit must be having faulty components inside.Commonly these defects happen in thundering or surges through telephone lines.You have to take full set to a repair shop.
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Double check your wire from the wall to your base set.

Is it possible you have something 'off hook' and the phone company has turned the dial tone off? Look in the front of your telephone book for the procedure to check the service to the "De-Mark"

I hope this helps you

a

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Try punching in the number to call first THEN hit talk.. It should dial and call at that point..

Just like when making a call from your cell phn - dial the # first..

good luck ;o)

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If you have tried the phone base unit in the same jack that works correctly with your answering machine and you still cannot break dial tone, then you have a defective base unit. Jer

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