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Lens will not go back into camera - HP Photosmart 735 Digital Camera

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Your camera has a lens error, this is such a common fault that I hope you don't mind me pasting my stock generic answer below. No point in reinventing the wheel!

Stuck lenses are probably the most common reason that compact digital cameras get thrown away, but there's a fair chance of recovering use of your camera again

The fault is commonly caused by dirt or grit blocking the mechanism, or due to it having suffered a recent fall. Another common cause is that the camera was in a pocket or bag and the power button accidentally activated and tried to open the lens against resistance. The mechanism may have simply become dislodged or there may be parts which have broken.

If your camera is still under warranty and has definitely not been subject to misuse then contact the HP service department in your country to find out about a free repair. If the warranty has expired though a professional repair will far exceed the cost of replacing your camera. You will therefore have nothing to lose by trying to fix this yourself.

Please click here and you will be taken to an excellent article provided by the Camera Repair website. For the most part, you'll be guided on how to physically manipulate your camera to try and clear the fault. Although the article mentions Canon a few times, the advice applies equally to all cameras with lens errors and is not model-specific.

If the link doesn't work then cut and paste the following address into your browser:-

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Good luck, I hope you manage to use this information to fix your camera. Please take a moment to rate the speedy and free answer I have provided for you and any testimonial which you might wish to add is always welcome!

Posted on Oct 07, 2010

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Posted on Jan 02, 2017

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2 Answers

Does not autofocus


Assuming you've made sure the auto-focus is turned on on both the lens and the camera, remove the lens, turn off the camera. Remove the battery. Wait about a minute. Put the lens back on, turn the camera back on . It's a computer basically. Sometimes it crashes. I've had this happen to me a few times.

Mar 13, 2012 | Nikon D90 Digital Camera with 18-105mm...

Tip

Troubleshoot Non-Retracting Lens Due to Camera Drop


<span>Remove the batteries from your digital camera and leave them out for a few minutes. If you are using rechargeable batteries, make sure the batteries have a full charge before placing them back into the digital camera. It is recommended that you charge the batteries for at least 6 hours. If you are using regular AA or AAA batteries, make sure you are using brand new batteries of the same brand. Turn the camera back on to see if the lens will retract. If that doesn't work, turn the camera back off and try turning it back on while you are pressing the function or OK button.<br />If the batteries were low when the camera was dropped, the lens may not retract properly until the camera is reset. Remove the memory card from your digital camera and install new batteries. Do not put the memory card back into the digital camera and turn the digital camera back on. You will get an error message regarding the memory card, but that is okay. With some digital cameras, leaving the memory card out will trigger a reset within the digital camera.<br /></span><span>If you have an audio/video cable (AV), insert that cable into the digital camera and turn it on. By using an AV cable, the LCD screen will not power on, which means there will be more battery power available to the digital camera. If any dirt got into the digital camera when you dropped it, the extra power may help the camera retract the lens.</span> <span>Place your digital camera on its back on a hard surface. The lens should be pointed towards the ceiling. While pressing the shutter button, turn the digital camera on. The idea behind this concept is that the camera will try to autofocus, which may help seat the lens barrel pins back into their slot.<br /><b><br /></b><br />It is possible that when you dropped your digital camera, dirt, sand particles, etc. may have lodged themselves into the lens barrel. Gently blow around the lens barrel to knock lose any particles. Using a microfiber cloth, wipe off the lens and try to wipe as deep into the lens barrel as you can. You can also try using compressed air and blowing it in the gaps around the lens barrel. Be careful not to blow any of the compressed air onto the lens itself, as the pressure of the air may damage your lens. The idea here is that if there are any particles lodged in the lens barrel by the lens mechanism, you will be able to knock them lose.<br /></span>

on Jun 29, 2011 | Cameras

1 Answer

LENS ERROR RESTART CAMERA


The lens error is usually caused by mechanical faults concerning lens assembly. This happens because there is dirt inside the lens (sand dust), or one part in the lens assembly is bad or went out of place.
Because of this he lens cannot extend or retract fully, the error is detected and lens error is returned.

Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
If if does not extend tapping gently the back of the camera, and if it does not retract helping lens back in while turning camera respectively on and off.

More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Feb 25, 2011 | Canon IXUS80ISS Digital Camera

1 Answer

Zoom lens is stuck out position...won't retract. Power on button produces yellow flashing light on back of camera, then off again automatically after a few seconds. Any hope of getting lens operable...


Lens errors are quite common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended or the camera has been powered on, but the lens had been blocked preventing its extension.

You can try the following:
1. Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.
2. Place the camera on it's back and look at the lens from its side. It may look slightly crooked. If this is the case, power up your camera and apply pressure gently to the side of the lens to center it. It should then extend fully.
3. [Try at your own risk] Try forcing the camera lens. Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a click as it pops back into place. If the lens is stuck at an angle, put the edge of the lens not the flat front, on the edge of a table and press the lens back towards the center. It will either click back in place and work or it will break off one of the three pins that ride in the grooves of the lens barrel. Try powering the camera back on.

Alternatively, take a look here for some more tips! http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Feb 06, 2011 | Olympus FE-340 Digital Camera

1 Answer

Why when opening the camera the lens will no longer extend out?


Hi,
  1. First, make sure your camera has fresh batteries
  2. Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.
  3. Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.
  4. Another method is to tap the padded USB cover part on a hard surface, for example, a desk. Sounds simple, but it works.
  5. Place the camera on it's back and look at the lens from its side. It may look slightly crooked. If this is the case, power up your camera and apply pressure gently to the side of the lens to center it. It should then extend fully.
  6. Try forcing the camera lens. Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a click as it pops back into place. If the lens is stuck at an angle, put the edge of the lens not the flat front, on the edge of a table and press the lens back towards the center. It will either click back in place and work or it will break off one of the three pins that ride in the grooves of the lens barrel. Try powering the camera back on.
  7. If the lens doesn't extend at all or it extends and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a click as it pops back in place. Power the camera on.
  8. Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a click. If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.
  9. If none of the methods work, you can dismantle the camera and try to clean the lens. You will need a professional to help you on this. If you have to idea or expertise to fix the unit, better to bring the camera to any Olympus service center.
Hope this initial info/idea helps.

Let me know for any clarifications.


Jun 23, 2010 | Olympus Camedia C-50 Zoom Digital Camera

1 Answer

Camera wont turn on and lens wont go in and i just put new batteries in


Lens of the Camera doesn't retract:
---------------------------------------
Before trying any of the suggestions, make sure that the Battery is
fully charged and in recording mode.

1) Remove the batteries from the camera, wait for a couple of minutes,
then put them back in and turn the camera on.
2) Try compressed air. With a fine tip blow off gun and dry compressed
air (20 lbs) set the tip between the lens turret and the camera body
and turn on the air while moving the tip around the lens. It should
remove all dust and sand. Turn the camera on and it should function
fine.s

3) Try forcing the camera lens:

Turn off the camera. Place it on the back with the lens facing up and
take a look at the spacing between the lens and the lens housing. If
you notice that the gap is not even all the way around the lens, the
problem should be easy to fix. This type of a problem usually occurs if
the camera was dropped while the lens was extended.
Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a "click" as it pops back into place. Try
powering the camera back on.

If the lens doesn't extend at all or it extends, and then retracts
again, do the following.
(a) Turn the camera off.
(b) Take the camera in one hand and with the other gently take one part
of the lens and gently move it round in a circular movement. Do so with
both sections of the lens. You will hear a "click" as it pops back in
place.
(c) Power the camera on.

Another version of this fix would be to pull and twist on the largest
ring of the lens while turning the camera on. Listen for a "click". If
at first the focus seems to be off, turn the camera on and off and take
lots of pictures, close ups and distance. Focus should slowly start
improving.

Dec 02, 2009 | Kodak EasyShare C913 Digital Camera

2 Answers

Samsun sl201 lens will not extend, then camera shuts down


If the camera's lens will not retract out, then eventually shuts down, here is what you try to do.

Hold the camera from your right hand with the lens facing down. Then tap the base of the camera to your left palm while turning the camara on; do this several times until the camera's lens retracts out.

This problem often occur when the camera was taken outdoor or in the beach. Sand or a tiny granule of dirt might got stuck in the base of the lens.

Sep 25, 2009 | Samsung SL201 Digital Camera

1 Answer

(lens error) my camera lens wont go back in


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 19, 2009 | Nikon COOLPIX L18 Digital Camera

1 Answer

Lens stuck


I just wrote a warning about these "telescoping lens" cameras, You need to get the lens back on track. maybe steady pressure, applied to the back of the camera with the lens on a towel on a table to ensure it remains parallel to the camera body.

May 12, 2008 | Nikon Coolpix L11 Digital Camera

2 Answers

Lens error


your lens are stuck! did you drop the camera? you need to get a repair on the lens

Jan 10, 2008 | Nikon COOLPIX L3 Digital Camera

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