Question about HP Officejet 7130 All-In-One InkJet Printer

1 Answer

Error on LCD: Close door and press enter. Latch Carriage.

I wonder what is this error about. Can somebody help?

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  • 2 more comments 
  • kellychua May 29, 2008

    Error is: 
    Close Door and press ENTER
    Latch Carriage

  • kellychua May 29, 2008

    btw my os is windows but this is obviously a HW prob and nothing to do with my comp.


    Thanks for responding Eric.

  • kellychua May 29, 2008

    ok thanks nanicool, I will try

  • Eric Rodriguez May 11, 2010

    Can you please indicate what operating system and exactly what the error on the LCD says. The question seems to be cut off, This is all I can see: "Error on LCD: close door and press enter. Latch..."
    Thanks, Eric


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This error comes when the cartridges are not installed properly or when the cartridge door is not closed properly. Once remove the cartridges from the all-in-one and reinstall them again in the all-in-one and close the door firmly and check for the result. If the issue persists power cycle the all-in-one and then reset the all-in-one.

Posted on May 29, 2008

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I am looking for a color access door for a print carriage on an hp psc2210 all in one printer. (C8654A)


  1. If you are putting in a new cartridge, make sure to remove the tape.
  2. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  3. Fit the cartridge into the proper carriage.
    • The carriage with the gray latch is for the black ink cartridge (HP 56), or the optional photo cartridge (HP 58).
    • The carriage with the blue latch is for the tri-color cartridge (HP 57).
    Slide the cartridge into the carriage at a slight angle, as shown in the illustration above. When the cartridge is fully inserted into the carriage, rock it upright.
  4. Hold the hinged flap of the latch out while lowering the latch.
  5. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration.
  6. Close the cartridge access door.
  7. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Remove cartridges
  1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  2. Press down lightly on the top of each ink cartridge latch and pull the lower section of the latch out to release the cartridge.
  3. Pull the cartridge out of the print carriage and relatch the empty print carriage. The print carriage may move to the right automatically, and if the latch is up, it could be damaged.

Aug 23, 2011 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

How to change ink cart. in hp psc 2210 all in one printer


  1. Turn on the unit, then open the print cartridge access door. The print carriage moves to the center of the unit. Never attempt to move the carriage by hand.
  2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge.
  3. Pull the cartridge out of its holder.
  4. Carefully remove the protective tape from the new cartridge.
  5. Reinsert the new cartridge into the carriage at a slight angle. When the cartridge is fully inserted into the carriage, rock it upright.
  6. Hold the hinged flap of the latch out while lowering the latch.
  7. When the latch is fully lowered release the hinged flap. It should catch under the tabs on carriage.
  8. Close the cartridge access door.
  9. The LCD display may indicate the cartridges need to be aligned. Load paper and press "Enter" on the front panel.Discard the alignment pages that print.

Feb 01, 2011 | Printers & Copiers

1 Answer

Error message "remove and check cartridge on right" Did that and shook up the cartridge still feels like it has ink but when I replace it the message does not go away. If it is truly out of ink why doesn't...


Step 1 - Remove and reseat the cartridge
NOTE: The "problem" cartridge is the cartridge indicated by the error message.
  1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
  2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge. Figure 1: Removing the cartridgec00143341.gif
  3. Pull the problem cartridge out of the print carriage.
  4. Inspect the cartridge. If the cartridge is new, make sure to remove the protective tape covering the nozzles.
  5. Reinsert the cartridge into the carriage at a slight angle, as shown in the illustration below. When the cartridge is fully inserted into the carriage, rock it upright. Figure 2: Reseating the cartridgec00143342.gif
  6. Hold the hinged flap of the latch out while lowering the latch.
  7. When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration below. Figure 3: Closing the cartridge latchc00143343.gif
  8. Close the cartridge access door.
  9. The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Step 2 - Clean the contacts
NOTE: Try to clean the contacts quickly enough that the cartridges are not outside of the unit for more than 30 minutes. The ink can dry and clog the nozzles if the cartridges are outside of the unit for too long.
  1. Gather the following items to clean the cartridges and print carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
  2. Remove the problem cartridge.
  3. Place the cartridge on a piece of paper with the nozzle plate facing up.
  4. Unplug the unit power cord.
  5. Lightly moisten the lint-free cleaning material with clean water.
  6. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty. Figure 4: Cleaning contacts (avoid nozzles)c00143349.gif
  7. Clean the carriage contacts. Use new cleaning material if the material used on the cartridge contacts is no longer clean.
  8. Let the parts dry for five minutes before reinserting the cartridges. Figure 5: Cleaning carriage contacts c00143350.gif
Step 3 - Remove cartridges and shut down the printer If the steps above have not helped and the error message is "Remove and check the right cartridge ," the following steps may help:
  1. Remove both cartridges, lower the latches, and close the printer access door.
  2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
  3. Turn the printer back on by pressing the On button.
  4. When the message display reads Insert right cartridge , open the access door and replace the cartridges.
Step 4 - Download a firmware updateIf the error is still displayed, follow the steps below to see if downloading a firmware update from HP might help:
  1. With the power on, open the printer and remove the cartridges.
  2. Relatch the empty carriages and close the printer.
  3. Open the printer and reinsert and relatch the cartridges.
  4. Close the printer and look at the LCD display.
    • If the LCD now shows no error, the original error was caused by a problem that is fixed by HP's firmware update. Though the error has cleared, it may come back in the future, or other problems such as slow printing may occur. To fix these problems, download the latest firmware update from HP. Click here to see how. Make sure to download the firmware update, rather than a driver or other software.
    • If the error message is still displayed on the LCD, the firmware update probably will not fix the problem. The update does fix other problems however, and it should be installed when it is convenient.
Step 5 - Replace the cartridge or service the printerIf the steps above have not helped, replace the cartridges or service the printer. Replacing the cartridges can help determine whether a problem is caused by the cartridges or the unit. However, cartridge replacement will not solve problems that are caused by the unit.
  • If you have not previously tried replacing the cartridges to solve the problem, or if replacing the cartridges solved a similar problem in the past, replace the cartridges now.
  • If you have already tried cartridge replacement without fixing the problem, the unit may need to be serviced. Contact HP to see how to proceed. Click the link at the top of this page for contact information.

Nov 25, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

IDS failure, call HP message comes up


Hope this helps you. This error is caused by either a correct or incorrect detection of air in the manifold. The steps below will clear the error condition, which should solve the problem if it is caused by an incorrect detection of air. If there really is air in the manifold, however, this procedure will not solve the problem and the printer will have to be serviced. Step 1 - Remove all printheads CAUTION: Do not touch the printhead tower. Do not remove the printhead handle. Keep printheads out of the reach of children. Figure 1: HP 14 printhead c00042423.jpg 1 - Handle 2 - Tower
  1. Make sure the unit is plugged in and the power is turned on.
  2. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
  3. Wait two or three seconds, then unplug the power cord.
  4. Open the printhead latch. See the illustration below. Figure 2: Open the printhead latch c00042424.jpg
  5. Remove each problem printhead by lifting the printhead handle and pulling up. See the illustration below. Figure 3: Remove the printhead c00042425.jpg
Step 2 - Reset the internal error state NOTE: This step must be performed before the printheads are re-installed.
  1. Close the printhead chute.
  2. Close the access door.
  3. Plug the power cord back in.
  4. Turn on the power. The front panel should read No Printhead. Will damage Product. Insert [color name] [icon] printhead now . NOTE: The carriage may make a grinding noise when you turn the power on. This noise is normal.
  5. Open the print carriage access door by lifting the handle until the door locks in place. The print carriage moves to the center.
  6. Wait two or three seconds, then unplug the power cord.
  7. Open the printhead latch.
Before re-inserting the printheads, make sure all the electrical contacts have had at least five minutes to dry. Step 3 - Insert the printheads
  1. Place each printhead in its slot in the printhead carriage. The colored shape on the top of the printhead should match the colored shape on the proper slot on the printhead carriage.
  2. Press down firmly and evenly on both the front and back of the printhead, as shown in the illustration below. Proper seating is essential to making good electrical contact.
Figure 4: Seat the printhead c00042431.jpg Step 4 - Close and check the printer
  1. Close the printhead carriage latch and make sure the loops catch the hooks. See the illustration below. Figure 5: Loops catch hooks c00042432.jpg
  2. Snap the latch into place.
  3. Plug in the power cord.
  4. Close the print carriage access door.
  5. Turn on the power.
  6. If the error clears, a message to align the printheads may appear on the HP Officejet D and HP Officejet 7100. Press Enter to align. If the error persists contact HP. Printhead replacement will not resolve this problem - the printer will have to be serviced.

Jan 08, 2009 | HP OfficeJet D135 All-In-One InkJet...

1 Answer

How to change a cartridge on c4345


Installing new cartridge:
If you are putting in a new cartridge, make sure to remove the tape.
Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
Fit the cartridge into the proper carriage.
The carriage with the gray latch is for the black ink cartridge (HP 56), or the optional photo cartridge (HP 58).
The carriage with the blue latch is for the tri-color cartridge (HP 57).
Slide the cartridge into the carriage at a slight angle, as shown in the illustration above. When the cartridge is fully inserted into the carriage, rock it upright.
Hold the hinged flap of the latch out while lowering the latch.
When the latch is fully lowered, release the hinged flap. It should catch under the tabs on the carriage, as shown in the illustration.
Close the cartridge access door.
The LCD display may indicate that the cartridges need to be aligned. Press Enter on the front panel. You may discard the alignment page that prints.
Remove cartridges:
Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
Press down lightly on the top of each ink cartridge latch and pull the lower section of the latch out to release the cartridge.
Pull the cartridge out of the print carriage and relatch the empty print carriage. The print carriage may move to the right automatically, and if the latch is up, it could be damaged.

Nov 26, 2008 | HP Printers & Copiers

2 Answers

Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    1 Answer

    Carriage error on 7110


    When you open the door, disconnect power, center carriage, close door and reconnect power... that doesn't work?

    Only other thing you can try is removing printheads and cartridges and doing a semi-full reset. After removing those, disconnect power for 30 seconds. Hold down #,6 while plugging the powercord back in. This will do a hard reset on the unit.

    IF that does not fix it, new cartridges 'can' make a difference, but it's unusual. To be honest it's a lot of money on an unlikely fix.

    Otherwise, your unit will need to be serviced or replaced...

    May 07, 2008 | HP OfficeJet 7110 All-In-One Thermal...

    1 Answer

    HP Officejet 7110


    Try this:

    Open door, disconnect power.
    Move carriage to center by hand and ensure it IS latched.
    Close door.
    Reconnect power.

    Mar 21, 2008 | HP OfficeJet 7110 All-In-One Thermal...

    1 Answer

    Alighning test


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    Problem The following error message appears on the LCD panel on top of the printer after you insert a cartridge: Press enter to align cartridges . You press Enter , but the error message does not go away. The printer will not print. Solution To bypass the cartridge alignment, do the following:
    1. Press and hold the Setup button.
    2. Press the Options button. The printer should be ready to print.
    If the print quality is unacceptable after bypassing alignment, follow the steps below until the error is corrected. Step 1 - Check the paper Make sure the printer is loaded with clean, unused, white paper. If the paper is not feeding properly, check the paper path. For information about how to do that, see the instructions under "If the paper does not feed correctly" at the end of this document. Step 2 - Remove and inspect the cartridges
    NOTE: The "problem" cartridge is the cartridge indicated by the error message.
    1. Turn on the unit, then open the print carriage access door. The print carriage moves to the center of the unit.
    2. Press down lightly on the top of the ink cartridge latch and pull the lower section of the latch out to release the cartridge. Figure 1: Removing the cartridge c00143341.gif

    Mar 03, 2008 | HP PSC 2210 All-In-One InkJet Printer

    1 Answer

    7110 problem


    Hi,

    I understand that you are receiving the error " Carriage error.
    Open door latch carrigae close door and then press enter " on the front panel display of the All-in-one.

    Please follow the instructions from the below web document to get the issue resolved:

    Here is the web document:

    ================

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00310229&cc=us&lc=en&dlc=en&product=91475&dlc=en&lang=en

    ================

    Just copy and paste the entire link into the Internet browser's address bar and press enter.

    Please remove the All-in-One Printer from the Power Surge Protector and plug it directly into a wall Power outlet, as the surge protector may not provide enough power to printer.

    Please perform the step given below to power cycle the unit after removing the print cartridges from the printer:

    1. Verify that the unit is switched on. Unplug the all-in-one from power and disconnect the USB cable from the computer.
    2. Wait 30 seconds.
    3. Plug in the power only
    4. Repeat steps 2-3 two more times.
    5. On the third time after plugging the unit into power, reconnect the USB cable from the all-in-one to your computer.

    Reset the All-in-One to the factory default settings by using these instructions:

    1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.

    2. Then, press and hold # and 6 while plugging in the power cord.

    Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.
    Note:
    A semi-full reset will do the following:
    The user settings to the factory defaults, Language and country settings on some models, Fax logs, Fax headers, Fax speed dial information.

    This should resolve the issue that you are experiencing with.

    Regards,
    Lawrence

    Jan 02, 2008 | HP OfficeJet 6110 All-In-One InkJet...

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