Question about Lexmark X5470 All-In-One InkJet Printer

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X5495 Can send faxes..Can't receive them..line just rings...I even took the plug out of the phone that shared the plug...still nothing

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This Worked on my x5470 and i'm guessing x5495, it would send faxes but would
not answer to receive faxes...

Fax mode on (obviously!) Press MENU....FAX SETUP......RINGING AND ANSWERING.......RING PATTERN..... select ANY!

Posted on Apr 25, 2012

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Make sure the "Auto Answer " button is On

Make sure ur answering Mech rings are set more than the fax mech...i.e (if ur answering mech is set to 3 then fax mech should be set to 4)....

If u r using DRPD(distingtive ring pattern i.e If u have one line and two numbers.....) then set double ring for fax and single for Phone or answering mech....or vice versa...

Posted on Jun 19, 2008

  • Alb Hall Apr 25, 2012

    I Had this problem, try MENU.....FAX SETUP........RINGING & ANSWERING.......RING PATTERN..... Set it to ANY.... It worked on my x5470

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Lexmark pinnacle pro901 will not receive faxes i can send but can not receive what do I do


Are you sharing your home phone line with your fax? Do you have an answering machine or a voicemail feature in the same line?
If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may want to subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

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First try one step. The line which you have connected with the Fax, unplug any other phone from that line.
Call that number and see whether it rings or you get a fax tone.

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I have changed from a desinated fax line to sharing a phone and fax line. the fax machine rings along with the phone however the fax does not answer. i was told to purchase a ring decipher but cannot...


Your fax can share the line with your phone, but it needs to be set to answer or not, depending on your equipment and choices.You can download the manual from Brother here. The receive modes are explained on page 5-1.
If you're often out when faxes or phone messages might come in, you probably need to plug an answering machine into the back of the fax (the EXT. jack) and put the fax in FAX / TAD mode. (TAD stands for Telephone Answering Device. Be sure the TAD is set to answer before the fax does. The fax will pass the phone call through to the TAD, and if it hears the beeping of another fax sending, it will cut off the TAD and take the call.
See the manual for more info and other options.

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How could I switch the fax, to receive


do you mean the fax line is shared with the phone line, and you want the machine to pick up faxes when necessary, and let phone calls go? If that's the case, this mahcine is designed to be on a dedicated line. In other words, there is not setting for "distinctive ring", or to set the # of rings to pick up. It will answer any call coming in. The only thing you can do is set it to "manual receive", under "user tools", "fax features", and then you could use it for sending faxes, but it will not receive unless you switch it to fax, and press the "on hook" button.

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1 Answer

I can send faxes, but cannot receive faxes.


Thank you for specifing your connection>

When you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message.
All You need to do is get a distinctive ring pattern from your telephone service provider (AT&T) and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

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Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

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manual (installation and manual) can be downloaded from www.brother.com (choose your country and your mfc). read faq, too!)

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1 Answer

Can't receive fax


Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.

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