Question about Lexmark X5470 All-In-One InkJet Printer

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X5495 Can send faxes..Can't receive them..line just rings...I even took the plug out of the phone that shared the plug...still nothing

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This Worked on my x5470 and i'm guessing x5495, it would send faxes but would
not answer to receive faxes...

Fax mode on (obviously!) Press MENU....FAX SETUP......RINGING AND ANSWERING.......RING PATTERN..... select ANY!

Posted on Apr 25, 2012

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Make sure the "Auto Answer " button is On

Make sure ur answering Mech rings are set more than the fax mech...i.e (if ur answering mech is set to 3 then fax mech should be set to 4)....

If u r using DRPD(distingtive ring pattern i.e If u have one line and two numbers.....) then set double ring for fax and single for Phone or answering mech....or vice versa...

Posted on Jun 19, 2008

  • Alb Hall Apr 25, 2012

    I Had this problem, try MENU.....FAX SETUP........RINGING & ANSWERING.......RING PATTERN..... Set it to ANY.... It worked on my x5470

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Lexmark pinnacle pro901 will not receive faxes i can send but can not receive what do I do


Are you sharing your home phone line with your fax? Do you have an answering machine or a voicemail feature in the same line?
If you have an answering machine connected to the same line as the fax, set the answering machine to answer incoming calls before the printer does. Increase the number of rings by a factor of 3 over the answering machine. For example, if the answering machine is set to pick up on 4 rings, set the printer to pick up on 7 rings.

If you have a voicemail feature in the same line as the fax, you may want to subscribe from your phone service provider for a distinctive ring pattern feature. You can program your printer to have a distinctive ring pattern and phone number for incoming faxes.

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Call that number and see whether it rings or you get a fax tone.

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I was searching for an answer to this to make sure my new MX870 is correctly set to receive faxes. Here's one answer I came across:

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1 Answer

I can send faxes, but cannot receive faxes.


Thank you for specifing your connection>

When you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message.
All You need to do is get a distinctive ring pattern from your telephone service provider (AT&T) and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

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Do you have a distinctive ring pattern in the same phone line
If no then you need to get a distinctive rig pattern from your service provider, which will differenciate the type of rings for phone and fax.
If you have a distinctive ring pattern make sure which one it has single rings, double rings, triple rings and double and triple rings.
To enable> First make sure auto answer in turned On
In setup/Menu go to > Rings to answer and set it to 5 or 6, and make sure the rings to answer in you answering machine set to 4(Always Should be lower then you rings to answer in the fax)
In Advance Fax setup> Then Ring pattern should be setup for the one which you service provider as given either double or triple Rings>
And the go to tools and run fax test and check what has failed

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