Question about HP OfficeJet G55 All-In-One InkJet Printer

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My HP J6410 has suddenly stopped being able to scan from the printer control panel. The printer screen displays the following message "No Scan Options" - "Refer to to device documentation to troubleshoot. Press OK", when I press either of the 'Start Scan' or 'Scan To' buttons. I cannot find the solution in the documentation. It is linked to a Toshiba Satellite and I run Windows Vista Ultimate. Previously have had no problems with this printer. I have rebooted the computer and also disconncted/ switched off the printer. Can anyone tell me what I should do? Thanks in advance. Ken P.S. An instruction from the computer, using either alternative or the HP software will force a successful scan, but this is not ideal

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Posted on Jan 02, 2017

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SOURCE: HP Officejet 5610 All-in-One scanner will not work

Try out this troubleshooting procedure from HP. Hopefully it fixes the issue.

Posted on Sep 28, 2008

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SOURCE: HP AiO - No Scan Options

In order to scan, we have to install teh full feature software on the computer.
If it is already installed, then please follow the below steps.
Open the solution center and click on settings. Take the pointer on scan settings and click on scan to setup.
A new destination list will open and take all the entries, one by one, to right, and click on update the device. If it is already on right, please take it to left and click on update the device or OK and again take it to right and click on update the device or OK.

Posted on Apr 28, 2010

  • 7733 Answers

SOURCE: i want to scan a document on HP officejet J4680

try Using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English)

Posted on Oct 29, 2010

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My hp scanjet 2400 stops at warming up then shows unexpected error. please help

Try connecting it on direct wall outlet.Not a surge protector or power strip

Try below solutions

An Unexpected Internal Error Has Occurred' Error Message Displays
Issue When attempting to scan, or, during the scanning process, the error message An unexpected internal error has occurred may display on the computer screen. There are three scenarios where this issue occurs. This document covers each scenario where this error may occur and provides links to the appropriate documentation for resolving each scenario. Solution one If you have multiple versions of HP Image Zone software installed on your computer, click here to download a patch that might resolve this issue . If you do not know if you have multiple versions of HP Image Zone installed, follow the instructions below.
  1. Click Start , point to Settings , and then click Control Panel .
  2. Click Add/Remove Programs .
  3. In the list of programs that displays, look for the following entries:
    • HP Image Zone
    • HP Photo and Imaging Gallery
  4. If there is more than one entry listed, then there are multiple versions of HP Image Zone software installed on the computer.
  5. Click here to download the patch. Follow the on-screen instructions to download and install the patch.
  6. If the issue persists, try the next solution.
Solution two Clicking Scan picture or image in the HP Director software results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00369826). Solution three When accepting a scan from the HP Scanning preview window, the scanner may start to scan and then lock up with the lamp approximately ½ way down the scanner bed. This results in an unexpected internal error or causes the computer system to stop responding. Click here to resolve this issue (c00373192). Solution four When accepting a scan, the scanner completes the final scan and the lamp returns to the home position; however, when the image is being processed or sent to the receiving application (that is, HP Photo and Imaging Gallery), an unexpected internal error occurs. Click here to resolve this issue (c00373192). Solution five Immediately after clicking Scan Picture from the HP Director when using an HP Scanjet 3970 with v2.2 software, an unexpected internal error occurs.

Try also this link

I hope you issue should be fix to lessen your frustrations.You can do it


Your's Truly,

Christian from HP

Say "Thanks" by clicking the thumb icon in the post that helped you.

Please click "YES" in solution that solves your problem as "was this helpful?"
(Although I am employed by HP, I am speaking for myself and not for HP)

Apr 10, 2011 | Office Equipment & Supplies

1 Answer

How to scan more than 1 page at a time

ADF : Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first. Adjust the width guides to fit the item. Open HP Solution Center with one of the following methods:
  1. Click Start , click All Programs , click the HP folder, and then click HP Solution Center
  • Double-click the HP Solution Center icon on your desktop. A "Scanning from..." screen displays to prompt for scan settings. If this settings screen does not display before the scan starts, a preference was set to bypass the prompt. To adjust settings, follow these steps to turn the prompt back on:
    1. Cancel the scan, return to the home screen of HP Solution Center, and then click the Settings option.
    2. Click Scan Settings , and then click the appropriate option from the popup menu: Scan Picture Settings or Scan Document Settings .
    3. Select the check box, Prompt for settings at the time of scan , and then click OK .
    4. Click Home , and then start the scan again.On the "Scanning from..." screen, click the appropriate option under "Scan Shortcuts" on the left. Each shortcut has a default group of settings that display when you click it.
  • Click Change Settings , and then read through the drop-down menu choices for all of the settings for the shortcut, adjusting any settings as necessary. Also click the Advanced Picture Settings button and the Save to file Save Options button to view your choices and make any changes. Important : HP Solution Center versions and options vary, depending on your printer. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center.
  • Click Scan . The preview screen might display, if you selected the option to show a preview. Use the options on the preview screen to make any desired adjustments before you finish the scan.
  • After the scan completes, it goes to the destination that you specified in the settings.
  • Scan Button: HP recommends that you first get comfortable with using the "Scan Picture" and "Scan Document" on-screen "buttons" in HP Solution Center as explained in the previous steps. By doing this, you determine the scan settings that you use most often, and then you can more easily set up the scan button on your printer. Important: Before you use the scan button on your printer, use HP Solution Center to create the settings for that button . For example, you need to decide whether you want a settings prompt screen and a scan preview for each scan. Also, you must create the list of "shortcuts" that you want to display on the front panel of the printer. To get started, click Settings , click Scan Settings , click Button Settings , and then click the tab for Front Panel Scan Buttons . Read through the options, and then create the settings that you want. NOTE: The steps to set up the scan button on your printer can vary depending on your printer model, and the version of software that is installed. For specific instructions, click the Help button on the home screen or settings screens in HP Solution Center.

    Dec 04, 2010 | HP Officejet 6310 All-In-One InkJet...

    1 Answer

    Trying to scan: I can read on printer screen: LCD list need to be upgraded


    When you try to scan using the product control panel, the message 'Error: LCD List needs to be upgraded ' displays on the computer. The 'LCD list' is the list of potential scan destinations that displays on the printer.

    The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Try the following solutions in the order presented.

    Solution one: Restart and reset
    Follow these steps to restart your computer and reset the printer.

    • Restart your computer.
    • With the product turned on, unplug the power cord from the back of the product.
    • Unplug the power cord from the electrical outlet.
    • Wait 15 seconds.
    • Reconnect the power cord to the product, and then reconnect the power cord to the electrical outlet.
    • If the product does not automatically turn on, press the Power button.
    • Wait a couple of minutes to make sure that the product is ready, and then try scanning again from the product control panel.
    • If the issue persists, or if you want to make changes to the scan destination list, continue to Solution two.

    Solution Two: I will post it after confirm the issue still exists.


    Sep 26, 2010 | HP Officejet 6500 Wireless All-in-One...

    1 Answer

    How to run a scan HP officejet 4315

    Good day Sir, to run scan Hp officejet 4315 follow the instructions below.

    1. Load your originals print side down and top first in the center of the document feeder tray.
    2. Press Scan. the Scan To menu appears on the display.
    3. Press OK to select the default application to receive the scan, or use the arrow buttons to highlight a different applications, and then press OK.
    4. To stop scanning press Cancel on the control panel.

    Tip: To force the scan to be in black and white, press Start Black instead.

    Have a nice day hope this will help you.

    Jun 15, 2010 | HP Officejet 4315v All-In-One InkJet...

    1 Answer

    Suddenly cannot scan with HP J4680 All in one

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    Issue When using the Scan To function on the control panel of a USB-connected product, ' No Scan Options: Refer to device documentation to troubleshoot ' appears on the control panel display.
    NOTE: Follow these steps in the order presented to resolve the issue. It is not necessary to continue to further steps once the issue is resolved. Solution one: Make sure that the Digital Imaging Monitor is ready The Digital Imaging Monitor must be running in order for the Scan To function to work. If it is running, the DIM icon (c01404188.gif ) is present in the notification area. The notification area is located in the lower-right corner of the computer by the clock. Figure 1: Notification area c01404189.gifIf the DIM icon is in the system tray, you do not need to complete this procedure. Skip to the next solution. Follow these steps to set the computer to run the DIM.
    1. On the Windows taskbar, click the Windows icon (c01364735.gif ).
    2. In the Start Search text box, type msconfig , and then press Enter .
    3. On the User Account Control window, click Continue . The System Configuration Utility window appears.
    4. Click the Startup tab.
    5. Select the HP Digital Imaging Monitor check box. If HP Digital Imaging Monitor is not on the list, the driver was not correctly installed or a custom install was used. Reinstall the software to resolve this issue.
    6. Click Apply , and then click Close .
    7. Click Yes to restart the computer.
    8. Attempt the scan again.
    Solution two: Populate the destination list You must populate the destination list in HP Solution Center for the Scan To function to work. Follow these steps to populate the destination list.
    NOTE: HP Solution Center is the software that came with the product. You must make sure the software is installed on the computer for all the product functions to work correctly. The software is also necessary for completing this procedure. Install HP Solution Center if it is not already installed.
    1. On the Windows taskbar, click the Windows icon (c01364735.gif ), click All Programs , click HP , and then click HP Solution Center . HP Solution Center opens.
    2. Click Scan Settings .
    3. Click Scan to... Setup .
      NOTE: It might take several minutes for the list to populate. If the appropriate programs are already listed as scan destinations, discontinue this procedure. You must reinstall the software.
    4. Click each program to include on the Scan To Destination list. Figure 2: Add destinations c01404190.gif
    5. Click the Add arrow. The program listing moves from the left side of the screen to the right.
    6. Click OK .
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    Now you should be able to scan from the printer

    Jun 23, 2009 | HP J4680 Office Jet All-In-One Printer

    1 Answer

    I have the officejet 6310 but cant use the scan feature, how do I get it to work

    this is how you use the scanning features of your printer.
    To use the scan features, the HP all-in-one and computer must be connected and turned on. The HP all-in-one software must also be installed and running on the computer prior to scanning. To verify that the HP all-in-one software is running, look for the HP all-in-one icon in the system tray at the lower-right side of the screen, near the time.
    NOTE: Closing the HP Windows system tray icon can cause the HP all-in-one to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting the computer or by starting the HP Image Zone software.
    For information about how to scan from the computer, and how to adjust, resize, rotate, crop, and sharpen scans, see the onscreen HP Image Zone Help that came with the software.
    Scan an original
    Follow these steps if the HP all-in-one is directly connected to a computer through a USB cable.

    Load the original face down on the right front corner of the glass.
    In the Scan area, press Scan To . The Scan To menu appears, listing destinations, including applications, for anything that is scanned. The default destination is whichever one was selected the last time this menu was used.
    To select an application to receive the scan, use the arrow buttons to highlight it and then press OK or Start Scan . A preview image of the scan appears in the HP Scan window on the computer.
    Make any edits to the preview image in the HP Scan window. When finished, click Accept . The HP all-in-one sends the scan to the selected application.

    Send a scan to an HP Instant Share destination
    Follow these steps if the HP all-in-one is directly connected to a computer through a USB cable.

    Load the original face down on the right-front corner of the glass or, if using the document feeder tray, in the document tray.
    Press Scan To on the control panel of the HP all-in-one. The Scan To menu displays.
    Use the Up Arrow and Down Arrow buttons to highlight HP Instant Share .
    Press OK or Start Scan to select the destination and scan the image. The image is scanned and sent to the selected destination.
    NOTE: If an original is detected in the automatic document feeder, one or more pages are scanned. If no original is detected in the automatic document feeder, a single page is scanned from the scanner bed.
    NOTE: For Windows users, the HP Image Zone software opens on the computer, and the HP Instant Share tab displays. A thumbnail of the scanned image will display in the Selection Tray. For more information on the HP Image Zone, see the onscreen HP Image Zone Help that came with the software.

    Stop scanning
    To stop scanning, press Cancel on the control panel.

    May 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

    3 Answers

    I purchased a HP LaserJet 3050

    The instruction to use scanner in HP Laserjet 3050

    Click Start, click All Programs or Programs, and then click HP. Click HP LaserJet
    3050/3052/3055/3090 all-in-one, and then click Scan.

    Click Setup.

    Select Change the destinations that show up on the all-in-one control panel when I press
    the Scan To button, and click Next.

    Select Allow me to scan by pressing the Scan To button on the all-in-one....
    Move the destinations from the PC window to the All-in-one window.

    Click Update. See the online User Guide for complete information

    Source : Manual for HP Laserjet 3050

    Thanks for using Fixya


    Sep 11, 2008 | HP LaserJet 3050 All-In-One Printer

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    My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

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    Cardridge problem for my 5610v

    try with another cartridge, maybe you have a faulty one.

    try cleaning the connectors on both printer and ink cartridge.

    Nov 21, 2007 | HP Officejet 5610 All-In-One InkJet...

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