Question about Asko W6641 Front Load Washer

5 Answers

Water outlet Fault

My Asko W6641 continues to flow water through the detergent dispenser so it won't finish a spin. There seems to be a solenoid that's not functioning.

Has anyone seen this problem?

How can I get a maintenance manual?

Thanks, Don

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  • 8 more comments 
  • donvidon May 29, 2008

    I have this manual and it's of no use. I need a maintenance manual or a schematic diagram to troubleshoot.

  • donvidon May 29, 2008

    I tried contacting Asko but since the washer is out of warranty they're no help.

  • donvidon May 29, 2008

    This is a ripoff for $10. I got nothing I didn't aleady know.

  • donvidon May 29, 2008

    No, the outlet is fine. It's just that water keeps flowing in through the detergent dispenser as I first wrote. I can turn off the water supply and the machine will empty fine. Also, I checked the pin trap and cleaned it too but that wouldn't explain the symptom anyway.

    I need a schematic diagram and will have to call for service today I guess.

    Thanks, Don


  • donvidon Jun 01, 2008

    The fault message is "water outlet".

    No luck in finding a manual so I have a trained Asko guy coming tomorrow.

    There are 3 compartments in the detergent/bleach dispenser. Actually it's the one for the bleach. I assume there are separate solenoids for each compartment. It's probably a solenoid or the circuit driving int.

    Thanks, Don

  • donvidon Jun 01, 2008

    As I wrote at the beginning, the model is W6641.

    Your reference to repairclinic is helpful. I found a "water valve" with 3 outlets and solenoids that is probably the culprit.

    Thanks, Don

  • donvidon Jun 01, 2008

    Thanks everyone. This has been useful. With more time I'd order the valve and repair it but my wife needs the washer tomorrow. I'm now aware of several good sites for parts.

    Don


  • donvidon Jun 02, 2008

    I'll let you all know what the problem and solution is today. My guess is the outlet to the bleach holder in the water valve is stuck.

    I'd like to find Manuals for my Asko washer, dryer and dishwasher for the future. The RepairClinic is great but I can't find a maintenance manual. Does anyone know where I might find them?

    This is a great site. Thanks, Don

  • donvidon Jun 02, 2008

    OK, here's the latest.

    The service man didn't come. I looked more carefully and concluded it's the water valve. With no power, water runs continuously into the middle (#2) soap dispenser. I ordered the valve to be shipped overnight from RepairClinic. Now I have to figure out how to take it apart when I have time. I assume it's through the back but will look soon. Any tips appreciated.

    RepairClinic doesn't have manuals. Does anyone know where I might get Asko manuals for the washer, dryer and dishwasher?

    Thanks, Don


  • donvidon Jun 03, 2008

    I ordered the part from RepairClinic and it arrived via FedEx this morning. I removed 3 screws on the back to take the top off, replaced the water valve and it's now washing clothes!

    Thanks for your help.

    Don


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5 Answers

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You could try HERE or HERE for a service manual.

Posted on Jun 01, 2008

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If you provide model number we may be able to fid schematics for your model , in meanwhile check repairclinic
Here it says how to get model number , on this website you can get part list and exploded view for models starting with 110.

Posted on Jun 01, 2008

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Here's good site for troubleshooting and replacement parts.

Have a look.

Posted on Jun 01, 2008

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Hello Don

You have accepted fellow expert dahaka's solution as acceptable. If not acceptable, our apologies. I have continued to research your problem.

I am unable to locate a free service manual download, however, I do know of some other possiblilites to check.

Is it possible that your outlet hose is blocked maybe slightly?

Read below for possiblities. Also please be sure that your pin trap is not blocked.

Good luck, and I will keep looking. Please change the rating if you are not satisfied!

Brian


Siphoning If the water that pumps from the machine goes right back into the machine after the spin cycle, it may be because your washer is siphoning the water from a laundry tub with a slow drain, back into the washer. Try to improve the draining of the laundry tub. (Is there something stuck in the drain?) Also, be sure the drain hose doesn't reach more than about 4 inches into the laundry tub. If it does, cut off the excess.

Water-inlet valve Water-inlet valves eventually fail. One problem that may develop with a water-inlet valve is that it can no longer completely shut off when the electricity is turned off to it. Then, the valve may leak and drip water into the clothes tub--you may notice that your washer has water in it when you haven't used it for a few days. To fix this, replace the valve.

Posted on May 29, 2008

  • 1 more comment 
  • Brian Berndt
    Brian Berndt May 29, 2008

    If it is the water valve, I have found the part here, for 59.95.

  • Brian Berndt
    Brian Berndt Jun 01, 2008

    Great! Let us know what the actual verdict is from the repair man.



    When we give advice, we like to try the cheaper, easier options first. Since we are not there to physically detrmine what steps have already been taken, we try to try the easier fixes first!



    That is why I gave the info and link to the water valve 2nd, as it is the costlier and more difficult possiblity.

  • Brian Berndt
    Brian Berndt Jun 05, 2008

    Good deal!



    Hey would you consider changing my rating from "Thanks for Trying" to at least "Helpful", (this will help my rating) since my original diagnosis included your actual solution as my number two possiblity. While I was not able to find a service manual (I don't think one exists on the web that I could find), I did provide the proper solution!



    Thanks for using Fixya!



    Brian

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  • 347 Answers

Hello donvidon,


Here you can find a manual of your W6641. 
http://www.askousa.com/pub/manuals/washers/prior/English-W6641-W6661_QSG.pdf

Posted on May 29, 2008

  • Santiago Vallejo
    Santiago Vallejo May 29, 2008

    Dondivon, 


    I couldnt find your product on asko's websire, maybe you could check a similar model, 
    http://www.asko.com.au/downloads/manuals...

    Or get in contact with asko here,
    http://www.asko.com.au/support/contact/

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1 Answer

Water leaking from detergent drawer


The first thing to do is take note of what the washer is doing when water leaks out in order to help pinpoint the cause. Does it only leak when filling? Is it leaking during wash or rinses? Or is it leaking only when it goes into spin?

Only leaks when filling

  • Water pressure that's too strong. Some dispensers can't cope with high water pressure. Make sure the washer is level as one leaning forward can leak if combined with high water pressure. Try turning the tap on the washer down. Only suspect this if you know the water pressure is high and it looks like it's gushing in quite fast on fill
  • If there is an optional detergent flap fitted in the drawer for holding liquid detergent make sure it is removed or drawn into the up position if using powder otherwise it prevents detergent running down into the drum
  • A build up of grease and slime in the nozzles at the top of the dispenser where the water flows in causing water to spray at the front and run out when filling. Check this article -black jelly-like substance in soap dispenser and on soap drawer (In extreme cases I've had to replace the dispenser.)
  • A build up of undissolved detergent in the base of the soap dispenser under the drawer (depending on the design). Remove the soap drawer and check the bottom of the soap dispenser for a build up of detergent that could allow water to run over the lip of the dispenser
  • Blocked dispenser hose: Some washing machines can flood water out of the soap dispenser if the hose leading out of the dispenser into the tub gets blocked. Blockages can be something put into the drawer by a child or a chunk of undissolved detergent tablet. Indesit, and Candy, as well as some of the later Hoover washing machines suffered from this design flaw. The hose where the water is flushed down, was right at the front of the soap dispenser on these washing machines and it wasn't wide enough. Undissolved powder from a tablet or lumps of detergent through poor water pressure can block this hose solid causing water to back up. Unplug machine, remove lid and feel this hose carefully for obstructions.
  • Overfilling: If the washer starts to fill and never stops it will flood out of the drawer eventually - Washing machine overfills
Leaks out of drawer during the wash or rinse cycle
  • Too many suds? If you can see the door glass is white with foam up to the top it could be foaming out of the dispenser. Too much foam in the washing machine
  • Overfilling: If the washer starts washing but the water doesn't stop coming in it will eventually fill the drum so much it will start to pour out of the soap drawer and other places. If this is the fault you should be able to see the drum is so full of water it's making a different sound, maybe labouring under the load, and the door glass full to the top with water. You should also hear that water is still running into the machine and be able to detect it by opening the drawer. However, in most cases an over filling washing machine should trigger an error code long before it gets to this stage but if you suspect overfilling check this page - Washing machine overfills
  • Surging: There are (often intermittent) faults that can cause the motor to spin out of control on wash or rinses. Instead of turning slowly the fault causes the motor to surge into spin instead which throws the laundry and all the water about violently. Water can then be forced out of the soap dispenser drawer. This fault should be relatively rare these days but if you observe this behaviour call an engineer to diagnose the cause.
Leaks from drawer only when spinning
  • If it only comes out on spin it can be caused by a partial blockage preventing the water being pumped out fast enough resulting in excess water being thrown around on spin and backing up into the dispenser. This fault is similar to the surging fault described in the last list but different in that the problem only occurs when it's on a proper spin cycle and much of the water has been pumped away. Troubleshooting this fault is all about finding out why it isn't emptying the water properly which is usually due to a partial blockage. Follow the same troubleshooting as described for a washer not pumping any water out at all - Washing machine won't empty water
  • If water is being forced out of the drawer when the washer is spinning but it is on wash or rinse and shouldn't be spinning follow the procedure for surging in the previous section above

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1 Answer

I have an asko d3251 dishwasher that won't stop running. The device in the drain that spins won't stop. I had to shut the power off to the unit.


Our unit had leaking connection on outlet side of fill solenoid valve. Any leak will cause water to accumulate in base pan. there is a float switch in base pan as a safety mechanism when water is in pan it causes a styrofoam float to rise and make contact with switch. This tells machine there is a leak creates error code to run pump continuously until water is removed from base. Disconnet electric from unit first. you must pull dishwasher out to get at back panel. Remove lower back panel to get access to mechanicals of unit. Once you remove panel you should see water in pan. If you see water that is most likely same issue we had. soak up excess water or tilt unit to drain water out of pan. once water is gone unit should start normally. If you look underneath while unit starts up - don't touch anything while unit is connected to electricity! You should notice where water is coming from. Our unit leaked at hose connection from outlet side of solenoid fill valve. connector is a plastic cam-lock fitting with a flow sensor integrated into it. there is an o-ring between the two parts. it comes apart with a very small amount of counter-clockwise motion. perhaps only five or ten degrees of indexing and it falls right off. it is a very flimsy connection for the main water line. the o-ring on our unit Was slightly deformed and not seated correctly. could have been from original installers 4 years earlier! Asko needs to re-design this part. I replaced o-ring and unit is working again however I do not trust that this fitting will hold up over time. Very poor design in my opinion. Other design flaw I noticed while looking at mechanicals is circulating pump isolation mount is not in correct location for pump motor. rubber mount is stressed to the point of almost tearing off! No way for me to correct this since location of mount does not match position of motor. We will not replace this unit with another ASKO when it goes.

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Detergent dispenser does not dispense.


see the causes and remedies:
Most dispenser problems are due to being gummed up with detergent, fabric softner, bleach residue, and water deposits. First check the dispenser drawer by pulling it out of the dispenser itself. To do this push down on the tab in the back and remove. Check that all is thoroughly clean. No holes blocked up. Now there are several types of dispensers out there but most have holes in the top where it dispenses hot or cold water to the appropriate area. These holes can become plugged up. If you have really hard water I would say replace the dispenser if it is gummed up bad. Otherwwise remove the dispenser and thoroughly clean it out. Before doing this check the solenoids that allow water through the dispenser. The solenoids can be checked with an ohmeter but if all is clean and the solenoid does not open to allow flow replace the unit or solenoid. Connect your ohmeter and refer to the tech sheet or service manual for the proper reading. You can also check for voltage going to the solenoid. If you have voltage when each solenoid should be working, example: When the machine should be dispensing fabric softner, The solenoid that allows water to flow through that area should have voltage. If it does replace the solenoid or unit.
see the diagram attached
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Your problem is most likely the fill solenoids.
Often, grit, sand and other 'stuff' in your water supply will cause the solenoids to stick open.
To repair, pull the washer away from the wall, so you can access the area where your water hoses attach to the washing machine. Turn the water off.
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Reverse the removal procedure.


Please get back to us if you have further query else please accept the suggestion.

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I have Asko D3350 dishwasher and the Detergent dispenser does not open. We were told to remove the whole dispenser and soak it in water but how do i remove it?


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Good Morning

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