It could be that you enabled filter keys by you holding down the shift key for more than 8 seconds.
click start menu > control panel > accessibility options
the checkbox next to 'Use FilterKeys' should be unchecked, if it is checked, uncheck it and
then click the 'Settings' button next to it
Then uncheck the box near the top that says 'Use Shortcut'
if this doesn't work then you may want to have a look at some of the other keyboard accessibility options and see if you can get something to work
you may have to restart windows in order for the changes to filter keys to take effect.
hope this helps
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