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If you are getting a "shadow" behind the text or image it is probably your fuser that is causing the problem. Anytime you see a double image or the print is smearing the fuser (aka fixing assembly) is to blame. You can troubleshoot the problem to see for sure before calling out a technician. Send a one page test print job to the printer. Open the rear "output" tray so that the print job exits the rear of the printer. Watch the paper as it is pulled into the machine. When you see the leading edge of the print exiting the printer open up the front door of the printer. This will of course cause the machine to jam up but its worth it. Carefully remove the toner cartridge. Look at the print on the page still inside the machine. Do you see the same grey image? If not then the problem is the fuser. If you do see the grey image then the problem is the toner cartridge. Stopping the print job in the middle of the printer like that allows you to see what the image looks like before it goes into the fuser. If the fuser is the problem call a tech. It is about a $100 - 150 repair for the fuser depending on the labor rates where you live.
Most likely it is a problem with your network or computer. Did you try to "Cancel" the job under system management.... small icon on the bottom rigth of the display.. Also, have you just added the print Boot Rom and ether net card???? And do you have the right amout of added Ram installed? There are a few different models of the 5000 - old & new version. If it was just added has the copier been flashed with new software for printing funcation?
Let the printer run out of paper. Then left click START, left click SETTINGS, left click PRINTERS AND FAXES. Right click on your printers icon to view the drop-down menu. Left click on OPEN to view the print queue. If any jobs are displayed, clear them by left clicking on PRINTER tab in the queue display. From the printer drop down menu, left click CANCEL ALL JOBS. This should solve the problem. If not, shut down , turn off, and unplug your computer and all periferral devices from the wall. and unplug the printer from the computer, Wait at least 30 seconds and reconnect all devices. Turn all devices back on and check operation.
Sounds like you have your copier connected as a printer also. If so, someone has sent a print job to it using the wrong driver. Check the print ques to everyone connected & delete the print jobs. Delete all print jobs from the copier as well. The other solution is to disconnect the print cable from the machine & let it print the job it has in storage. The problem with that solution is that a 2 page document can turn into a 200 page document when the wrong driver/printer has been selected.