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Transcend 2GB Flash Drive

I bought this new Transcend 2GB Flash Drive from a local computer store, but as soon as I attach it to my computer, it indicates as an unknown device, though I'm using Genuine WinXP Pro (SP2)! But any other flash drives works well with my computer! I tried to get a replacement from the store but they won't let me, telling me that there is no warranty for the device, though every new gadget has at least 2 months worth warranty! What the Heck?!

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  • kittu999 Jan 03, 2009

    i have same problem when keep my pen drive in computer i am not geting an hardware in my system tell me what is the problem

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Most of the flash drives that I have bought had a limited lifetime warranty.

Most of these devices require a driver. XP and Vista come with the popular drivers pre-installed.

Have you investigated the requirement for a driver?

Transcend Downloads:
http://www.transcend.nl/Support/DLCenter/index.asp

Transcent Tech Support:
http://www.transcend.nl/Contact/CuTechsupport.asp

I don't know about the laws where you are, but where I am located there is something called "Consumer Protection". If the dealer is a retailer, he is supposed to give you a refund, or a replacement.

I would get in touch with Transcend and complain about the dealer. Then I would put in a formal complaint to the consumer protection about the dealer.

You can email Transcent:
Service@transcend.com.tw


In the documentation that came with the device, there must be some warranty policy information.

Transcend USB Flash FAQ:
http://www.transcend.nl/Support/FAQ/index.asp?axn=queryFAQ&srhWhatBU=PBU&Func1No=10&LangNo=0&FldNo=18



Jerry G.

Posted on May 29, 2008

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