Question about SanDisk Sansa Clip MP3 Player

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Sansa clip mp3 player 2GB shows as UNKNOWN DEVICE when i connect

I bought my daugter as sansa clip mp3 2GB and my computer shows it as UNKNOWN device and says no driver installed. I have Vista (I know) but computer is brand new and teh installation disc wont correct the problem. What in teh world am I doing wrong?
I've even tried downloading the Firmware, but cant find recovery tool for this product.

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  • chellchell75 May 29, 2008

    Thank you very much! My daughter thanks you too!

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Sandisk website will have it, and will have the vista compatible software:
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

here is the link for the sansa updater.

Ok...here is something you might want to do....I know you already formatted your device a zillion times already but please do it one more time using the Format option under Settings menu in your device....then restart your computer....then plug in your computer again after restarting to see if it recognizes now.....if not...here is one thing you could do....go to this link

http://www.nirsoft.net/utils/usb_devices_view.html

download the USBDeView software and see if the registry has the player in there....select it and delete it and then plug in your PC again to see if it will re-register the device and works...hope this will help.

Posted on May 29, 2008

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