Question about Estro Barista Athena
Hello there, it is possible to repair the pump but you will need to get the parts online... and it appears they come from Italy..
There is a full blog dedicated to how to repair the pump, rather than to just paste it here (and it won't let me paste the pictures accurately so it is best to just link you to it, it's about 3/4 of the way down the page on this site here:
It even shows you where to get the pump. It is a repair on a different Barista model, but the idea is the exact same.
I also recommend you contact Starbucks just to see how much the repair would be. I believe it is only around $50 on this unit so it's probably worth it just to have them do it. Their number is (800) 235-2883.
Also, as a last note, but maybe the most important... if you happened to buy this machine with a major credit card (not a debit card) then I recommend you check with the card company to see if they do extended warranties on electronics, many of them do. For example all American Express cards do for certain. On AmEx cards they warranty all electronics for 5 years, so you could just call them - file a claim on the machine and get a full refund for it. Definitely look into this, it may answer the whole problem.
Anyway, let me know if you need more assistance with this, or if something is unclear,
Posted on Oct 07, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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