UNABLE TO INSTALL SOUND DRIVER

Jul 06, 2008

- This model of Presario has an audio controller that supports the high definition audio. You need to have Microsoft Universal Audio Architecture (UAA) Bus Driver for High Definition Audio installed on the computer before installing the audio driver.
Here is the link for the Microsoft Universal Audio Architecture driver that need to be installed before installing the audio driver:
ftp://ftp.hp.com/pub/softpaq/sp33501-34000/sp33867.exe
Note: Please copy the entire link starting from "ftp" to "exe" and paste it in the address bar of the browser in your computer and press enter.
Conexant CX20549-12 High Definition Audio driver:
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36090.exe
Note: Please copy the entire link starting from "ftp" to "exe" and paste it in the address bar of the browser in your computer and press enter.
1. Click on Start and select Run. Now type devmgmt.msc and press enter.
2. Right click on "Audio device on High Definition Audio Bus" and click Update driver.
3. Select "Install from a list or specific location"
4. Click Next. Then select "Don't search, I will choose the driver to install"
5. Click Next and then select "Sound, video and game controller" from the list.
6. Click Next and then click Have Disk.
7. Click Browse C:\swsetup\sp36090 folder and the double click the X32 folder. Select the .inf file, click open and Continue with the onscreen instructions.
Similarly install Modem Drivers:
Conexant CX20548 Modem Driver for Microsoft Windows XP
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36089.exe
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