Question about eBay Auctions

1 Answer

I sold an item, but it was never paid for; I opened up a case and was notified that the buyer claimed someone other than them fraudulantly placed the bid so we closed the case; why am I being charged an invoice for an item I never received payment on and has a closed case on it??

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Expert
  • 226 Answers

Hi there!
In this case you need to contact eBay Billing support and they will just need to adjust it for you, it can be like a credit in your account or something like that but more importantly, they can remove the fee in your account.

https://cschatlb-na.corp.ebay.com/chat.asp?profile=14

I hope this helps. Have a great day!

Posted on Nov 03, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

Tip

EBay Unpaid item Assistant


The Unpaid Item Assistant automates parts of the unpaid item process. This makes it more efficient for you and takes less time to resolve a case.
If you opt in to the Unpaid Item Assistant, you can automatically open a case if your buyer doesn't pay after a specified period of time. You can set that time as 4, 8, 16, 24, or 32 days after the listing closes. If 4 days go by after the case is opened and you still haven't been paid, an unpaid item will be recorded on the buyer's account. The case will be closed, and your final value fee will be automatically refunded.
Once the case is opened, the buyer can't leave Feedback for that item. This page tells you more about how it works:
http://pages.ebay.com/sell/UPI/upiassistant/index.html

on Jan 22, 2010 | Computers & Internet

1 Answer

Pls. Am Steve Amuzie. I paid for an item (4gb ram) for my computer and I have not seen it on my email and my account has been charged. pls I want my money back or the product. The account reads (paypa


Hi Steve
Log onto www.paypal.com and see your transaction details for your account.
You can open a disputeA buyer asks for a seller's help in resolving an issue with a transaction. in the Resolution CentreLocated in My Account, the PayPal resource for resolving issues between buyers and sellers. to contact a seller directly and resolveA buyer and seller come to an agreement and close the case, or PayPal comes to a decision and closes the case. a problematic transaction. You have 45 days from the payment date to open a dispute. Common reasons for opening a dispute include:
  • You paid for an item but haven't received it and the seller is uncooperative or unresponsive
  • You received an item that was significantly-not-as-described (SNAD).
Click the Dispute a Transaction button in the Resolution Centre to open a dispute. Then, provide more information about the issue and send a message to the seller.
Transactions older than 45 days cannot be disputed but should still be reported. PayPal tracks seller performance trends in the event we need to take action to protect other buyers.
Good Luck

Nov 27, 2014 | Computers & Internet

1 Answer

Resolution centre ebay


According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You have 10 days to provide Paypal with a tracking number. Paypal doesn't allow you to post a reply. You send the item back or in 10 days the claim is closed.
Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly.
I think that is wrong.
When you can prove that an item is significantly not as described, then Paypal should refund your entire costs of the item including shipping both ways. Sellers can take advantage of Paypal's forcing buyers to pay for return shipping.
If a buyer doesn't like something or changes their mind, and wants to return it, then the return shipping should be paid by the buyer.

Jul 04, 2014 | Computers & Internet

1 Answer

I didn't receive the item I asked for or paid for


If you paid for this by credit card call you provider and alert them. They will freeze the payment or pull it back upon investigation. If you bought this from an online auction site, most of them have buyer protection in place for you to file a claim.

Jan 14, 2013 | Audio Players & Recorders

1 Answer

I need an advice about one of the transactions made on ebay. It is really important someone gests back to me asap. I sold an item an I received payment straight away but then the next day that money was...


hello dominik,
please be careful. if you want to transact business via the internet and the terms are like that, dont just trust them that if they already received the item they will send you the money. don't ever believe people like that unless you'd be meeting in one place wherein you will give the object and the other person will hand over the money to you.

As i see to what you have told us here, this is clearly a scam.

Please be careful. Dont ever trust easily just like that. Follow your instincts.

May 19, 2011 | Cell Phones

1 Answer

Received items purchased through ebay broken, how do I proceed?


Hi
Notify the seller about the broken items. Between you and the seller you'll need to determine if the items were broken by the shipper. If so, the seller will file a claim for the broken items. It's up to the seller whether he refunds you prior to the claim being approved. I usually refund as soon as possible. If the seller is unresponsive and/or he did not purchase shipping insurance then you'll nee to file a claim with eBay's New Buyer Assurance. Good luck

Aug 23, 2010 | eBay Auctions

2 Answers

I have just sold an item from ebay. The item was perfectly good condition. Was recieved by buyer and was very happy with item left me good feedback. He paid through paypal. A week later buyer complained th...


Nothing. You agreed to allow PayPal to arbitrate in such matters.
If you fully documented the items, make sure the items are actually the ones you sold and not switched. Fedral law may apply if the buyer/thief is in a different state.

Sep 29, 2009 | PayPal Accounts

Not finding what you are looking for?
eBay Auctions Logo

Related Topics:

74 people viewed this question

Ask a Question

Usually answered in minutes!

Top eBay Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18402 Answers

yadayada
yadayada

Level 3 Expert

76630 Answers

Jesse Walters
Jesse Walters

Level 2 Expert

275 Answers

Are you an eBay Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...