Question about Motorola Mobility S9 Headphones

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Motorola S9-HD Volume got low and won't get louder; also impacted phone calls. I can hear caller but caller can't here me. Was not like this. I am paired with an iPhone.

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  • jimnathan Oct 07, 2010

    I replaced once, do not mistreat unit and second has same problem as first. Is this a problem with the the S-9?

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  • Master
  • 13,433 Answers

Hello,

How long have you used the set for, about a month? Motorola seems to have poor quality control with these headsets and they tend to fail after 1 month of usage.

But lets go over some steps in any case. First try reseting the head phones, turn them off by holding down the power button until indicator light flashes red 3 times. Wait a moment and turn them back on, do restart your iphone aswell. Then re-pair the headphones to the iphone. Passkey was 0000.


If you are still having volume trouble, then most likely the headphones are faulty, bu try to Fully charge the headphones overnight for example and repeat the above.


If the problem still remains, I think you are still in warranty right? Give a call to motorola, explain the issue to them, they will probably give similar instructions, and eventually they should offer to replace your headphones if you are in warranty.


If the new set develops similar issues again after one month of use, you again have a faulty pair. I don't know what I would recommend at that point, might be best to find new headphones.

Posted on Oct 07, 2010

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  • Master
  • 1,478 Answers

Hello,

Check to ensure the distance is not too far and the bluetooth is communicating well, if this are in place and the problem still persist, it means your Motorola S9-HD is now malfunctioning, i will advice you get a replacement, because it is very difficult to repair, perhaps not repairable.'

Take care.

Posted on Oct 07, 2010

  • Jimoh Adeleke Muyideen Oct 07, 2010

    Hello,

    I can understand you said you did not mistreat, but will advice you get a genuine one from a reliable shop that will give warranty.

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