Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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Kitchenaid Ice Dispenser Auger not turning

I have a 7yo Kitchenaid side by side fridge that the ice dispenser stopped working on. I ordered an ice dispenser auger motor and a solenoid assembly to repair it myself. The replacement parts arrived but the gear box is not the same as the one coming out of the unit. The motor is the same and so I switched it out and remounted the unit. It is still not working and I am at a loss. When I press the button, the switch jumps into place and it sound like it is trying to turn but nothing happens. This gear box seems to turn fine by hand but not when installed. Any ideas?
Thanks,
Theresa

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There are a number of variations in their products. The reason is that they do different production lines for some of the same models. Many of the manufactures do this for a number of reasons.

The best way to service these products is to call their factory service. The service rep has all the necessary factory schematics, engineering information, and the resources to have the proper parts and replace them. When using the factory service, all their work is gauranteed. When you fix it yourself, you are on your own.


Jerry G.

Posted on May 29, 2008

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