Question about Dell 962 Photo All-In-One InkJet Printer

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We have lot of paper jam in our printer and still happen. and we have dell Photo All In one Printer 962, when we take the paper out of the back of the printer. Still the paper get stuck

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  • 388 Answers

Dont put so much paper in it that may help.

Posted on Oct 06, 2010

  • indiesita696 Oct 06, 2010

    I don't even put lot paper. I even five paper still stuck

  • David Bottomley Oct 07, 2010

    it sounds like the gripper in the printer is bent which is why you get the jams you can replace it its not an easy job to be honest it would be quicker and far less hassle and a lot easier to replace th printer.
    sorry but i hope this helped.

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1 Answer

Carriage jam on 926 dell printer


Hi,

Here are some steps that can resolve your issue about paper jam.

Try to lift the paper exit tray, then remove the papers, then lower the paper tray and press the select button in the printer. If still the same, Raise the printer unit and check if there's a paper jam then try to remove it, close the printer unit and push the select button. If still the same try to open the access door in the back of the printer, remove the paper jammed, close it then push select button.

For more information about step by step procedure with visual click on the link.

Hope this will help your issue.

Thank you for choosing fixya

Mar 03, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Paper keeps jamming or not catching on my dell 962 pinter


Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Mar 03, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

My dell 962 does not feed from the lower paper tray. It continues to get stuck, saying paper jam. I press SELECT and it then eventually feeds into the printer.


Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 15, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Paper goes scew whiff when trying to print. Says there is a paper jam but none visible.


Smaller torn bits of paper may still be in the printer. Unplug the power, open the back access panel. Look for torn or jammed paper. Also check the ADF (auto document feeder) for a jam.

When you try it again, Dell recommends that you fan your paper. Fanning the paper helps break apart the bonds left by improperly cut paper which leaves the edges of the sheets interlocked.

Dec 05, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Paper jam


hmmm..I think there is a back door on that printer..try to open it on the back of the printer...
it will allow you to grab the jammed paper..^^

turn off the printer before grabbing the jammed paper..


May 07, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

DELL 962 PRINTER. WHILE PRINTING PAPER GOT JAM.


Paper was got stuck in the roller. Removed the paper and tested printer working fone.

Sep 17, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Photo 926 printer keeps jamming


Use higher quality paper. I know it sound simple and below most people to even think that the paper itself is the problem, but it is a cheap solution, and works more than 80% of the time.

Mar 19, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell 924


**HW support: 877-459-7298 and you must have the Express Service Code of your printer or any Dell product you're calling in so that they can route you to the right department.** Usually, if you're having paper jams, it could be a mechanical problem with the printer. Try these: - turn off the printer. unplug the power adapter for 1-2 minutes - lift the printer upside down and shake it sideways (strange huh?... usually, this helps because it can re-align those things that may not be aligned right inside the printer) - then, adjust the paper guides and use about 10-15 pieces of paper. try using the printer. if it's still the same... it really is the printer. - if it's still under warranty, Dell can replace it. This information is from Dell, try it it can't hurt.

Mar 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

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