Question about Canon Cameras

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The lens on my powershotsd1100 will not retract.The screen reads lens error,restart camera.I followed the directions in my manuel with no results.

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  • kkmorgan71 Oct 07, 2010

    No it was not,neither suggestion worked.I actually thought they were lame.Why would I think something was "caught"in the lens.I'm guessing I have to pay for more suggestions,so I'll pass.

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  • Master
  • 8,619 Answers

Hi


Thanks for using FixYa. To start with try to blow compressed air around the lens cover so that if there is any dirt it cleans if off. You can also stick a thin strip of paper between the lens shutter and the outer support ring & move it in a way that it clears the debris that's stuck in there. If still the issue is not resolved then you'll have to replace the lens assembly & lens mechanism to fix this issue. It is recommended to be done by a professional. Please accept the solution if the issue is resolved or post a comment for further assistance.


Thanks

Rylee

Posted on Oct 06, 2010

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1 Answer

Lens is stuck out, makes clicking noise and then peeps and screen states Lens Error, restart camera. But everytime I start it it does the same thing, what can I do


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Oct 30, 2009 | Canon PowerShot SD790 IS Digital Camera

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The screen reads "lens error, restart camera. I can not get the lens to retract. I can not get the power to stay on. The cannon screen shows up momentairly - but fades to black and the message appears.


remove the battery, let it sit for at least 2 hours, then put it back. put the batteries back, then gentle push the lens sideways to free its stuck part. if the error still occurs and the lens is not retracting, consult the warranty for the device as the lens assembly gears may be at fault.


regards,

voodoo

Aug 12, 2009 | Canon PowerShot SD1000 Digital Camera

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When turning on the camera it shows 'Lens error restart camera'


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.
 

Aug 10, 2009 | Canon PowerShot A470 Digital Camera

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Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 28, 2009 | Canon PowerShot SD850 IS Digital Camera

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Lens error, restart camera


i had the the same lens error restart camera problem for almost a month.  If you haven't already, try restarting the camera with the sd1000 in the view pictures setting.  This may allow the lens to retract into position. Next, with the lens extracted, try looking down on the camera from the top to see if the lens is angled downward in any way.  If it is, this means it is jammed into place on one side.  Simply use your fingers to slightly push the lens into proper position.  If you hear a pop, you should be in business! hope this helps!

Jan 22, 2009 | Canon PowerShot SD1000 Digital Camera

1 Answer

Lens will not retract and camera will not work


When the lens will not retract and camera is not functional (no picture on display, and does not shoot) , and you already tried replacing batteries with a new fresh set (ensure please) , and then restarting camera with no memory card inside, then camera is faulty.

Try an easy fix by pushing gently the lens (do not force them, just help them) while you turn off camera at same time. Try also switching the mode selector.

If still no luck , then the camera must be disassembled to fix the problem.

Possible reasons are :

  • Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
  • Main board faulty.
  • Ribbon cable to main board broken or connector defective.
  • If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.

If the camera is less than one year old will be replaced by manufacturer.

If your warranty is expired you can get an estimate for repair from manufacturer, or from a third party like Advance Camera here :Advance Camera Repair you can book the repair online.

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A460 lens error, restart camera


The following blog outlines some repair options for a lens error. They won't work for all cases, but they're worth a try if the camera's no longer under warranty:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jan 02, 2008 | Canon PowerShot A460 Digital Camera

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