Question about Microsoft Zune JS8-00001 Digital Media Player

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My Zune says COntact support, but i dont have money right now to send it for repaur. how do i fix it?

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You have to contact support.

Posted on Oct 08, 2010

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Have a 80 GB Zune. It froze one day and was showing the message 'Connect the player to your PC'. I did that but then some error message started appearing in the Zune PC software. I tried formatting the...


Try the reset procedure...

hold the back button and the up button until you see the Zune logo then release. if this doesnt work then you are going to have to reset your Zune....however this will loose all the data on the zune so your music/movies will be completely gone. you are going to need to press and hold the back and up button until the zune logo appears then hold the back,play/pause, and the center button until you see "please wait"

Jan 02, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

My zune 120gb stuck on contact support page and can't pay 18-30 u.s dollars to get help from support, should i throw mines away i'm fed up with problems comming up where i have to pay MORE money to fix.


no, dont just do the following On your zune make sure the hold button isn't on
At the same time hold down the back button and upwards on the directional pad until the screen goes black
then use your left hand and press the back button while using your right index finger to press the middle of the zune pad use your middle finger (on your right hand) to press play pause button. All of these need to be held at the same time. You should get a please wait message. follow the instructions on screen.

Jun 06, 2010 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

What should i do if the back button on my zune 4gb stopped working?


Ok, I used to have this problem when I used to have a Zune 4GB. So what I did was look online what the problem is and I found out that it was a mechanical problem, and it only could be fixed by sending it in to Microsoft and writing a claim for your problem. Then they would fix it. But if your under warranty don't even send it in, they will charge you way to much money to fix the problem. But how I dealt with the situation was to put it on shuffle or I would (when its on) hold play/pause, lock it then unlock it and it was back to the main menu.

Jan 18, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My zune dont charge i that be fix


Hello

Yes, it is a common problem for some of the Zune players. The charging unit in the player self might be broken.

Have you checked the charging cable?
Something else you can try is to hold down the play/pause button for a while, this will restart the unit.
If this does not work, click on the following link, where you will be directed to Microsoft's zune support page. They will be able to let you know where the nearest repair centre is located.

http://www.zune.net/en-GB/


Hope this can steer you in the right direction.

Kind regards
Andrea

Dec 23, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

How to fix my select button on my zune


This video shows how to open up a Zune:
http://www.youtube.com/watch?v=TBL0lPBpC3I

I recommend that you contact the manufacterer of the zune, contact Microsoft, create a zune account and go to this page:
https://service.zune.net/en-us/signin

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try to use the front USB ports if this wont fix it you will have to send the adapter back to the CO or the store where you got it

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4 Answers

Zune error 5 contact support


I know hoe u can fix it up but itll erase everything first.
1. hold the back and up key to restart.
2. after the zune logo goes off, hold the back, center and play button all together. it'll display code three, dont release yet. keep holding till it goes i think code 1 or 2. asking u to connect to pc. then do it.
3. update the software and ur good to go.

i called microsoft when this happened and this ***** told me i need to pay 150 bux to get a new one. thats bull since ive been down with zune since gen 1

Apr 06, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mine needs firmware fixed


You can get the software from Zunes website.

www.zune.com

Mar 12, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

3 Answers

Zune freezes and says contact support


in order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Jan 09, 2009 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Zune:sound out of right ear piece only


More than likely your headset needs to be replaced or it could be a internal problem with the zune. if under warranty replace it if not the cost money.

Feb 15, 2008 | Microsoft Zune JS8-00001 Digital Media...

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