Question about Sony Cybershot DSCW80 7.2MP Digital Camera with 3x Optical Zoom and Super Steady Shot

1 Answer

My Sony DSC-W80 camera displays "Turn the power off and on again" after the lens make several efforts to protrude fully. The last time I used this camera, I was under the impression the battery had died, and indeed, it was rather low. But now the battery has fully charged and it will not work. I did not bang the camera on anything or drop it. The camera case for it is kept clean of dirt, sand, etc. There is no visible debris on the visual lens themselves that I can see in the few attempts it tries to open, or any visual debris if I gently test the ease of the lens shutters/blades, there appears to be no residue. Perhaps something is deeper within the interior of the lens that I cannot see? I need to figure it out as soon as possible, for I need to use my camera tomorrow. Please provide any advice- anything I read online involves hitting the camera or blowing air into it, etc, and I'd rather not ruin the camera by aimlessly attempting each tip listed by non-tech respondents.

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Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Posted on Feb 15, 2011

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Maybe you can take a look to the Sony Cyber-Shot DSC-W80 Manual for finding the answer.

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The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. The Sony Service Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.

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Try to reset the camera to original settings:
How to reset a Cyber-shot® digital still camera back to original factory settings. Solution
sp.gif sp.gif Cyber-shot cameras nowadays have a built-in rechargeable battery for retaining time, date, and other settings. Since the built-in rechargeable battery is not removable, current Cyber-shot camera models can only be returned to the original factory settings by pressing a small RESET button on the camera or by using an Initialize option in the menu.
Older-model Cyber-shot cameras (prior to the year 2000) do not have a built-in rechargeable battery and do not have a RESET button or Initialize option in the menu. These cameras require a manual power reset.
IMPORTANT: To determine whether or not your camera has a RESET button or Initialize option, or for other model-specific information to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
Follow the appropriate procedure below for your camera.
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Since Cyber-shot cameras have different menu system layouts, refer to the instruction manual specific for your camera model.
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Performing a manual power reset
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Every time I turn on my camera the lens goes in and out several times and then says "Turn the power off and on again". I did it several times and it's still not working.


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p.m me at kiddo242@hotmail.com

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