Printer won't print although the cartridge is new. Ideas?

I presume you are saying that your device is not printing. This unit could be up to 3 years old but regardless of age, if you haven't printed in some time the ink cartridges dry out. One solution that often works for me is to remove the ink cartridges and run the copper contacts under water. Dab them on some paper towel and you may see some ink flow. Dry the cartridge before reinstalling in the printer. With luck you may get some printing restored.

After two years of no use the ink is most likely dried up and plugging the print head, try this first before you replace the cartridges, soak the print head of all cart's. in hot water for 10 minutes and wipe dry, then try again, if that doesn't work you will need to try need cart's, buy reman ones they are cheap and if the printer is defective you won't be out so much money. I advise you based on my experiences that buying a used printer is risky, a new one is so cheap it is just not worth the risk of getting a DOA used printer. The last printer I bought came with a rebate for the entire price of the printer, and it is a Canon not a no name.

Some printer software that detect ink levels won't recognize a cartridge that's been refilled. They treat the cartridge as empty although you've filled them with ink. You can try removing the HP software that pertains to the printing functions only (not the scanner abilities). You can also do a Power reset. Remove the printer cartridges, turn off the power, remove both the Power cord and USB cord (if applicable) for 10 minutes. After reconnecting the USB and power cords, install the cartridges as you normally would. The printer should treat them as new.

download the resetter software for that printer in the internet

your black ink cartridge got bad sprayer nozzles now you gotta replace it
and why the other color one is not bad yet cus printer as will known will depend on black ink far more so the black cartridge is heated up more times

change the trasfer belt .

the print head on the cartridge is bad. you will have to replace the cartridge.

new toner faulty.is this a geniune cartridge??

better to replace the printhead

Hi steve well I suggest that you remove the cartridges and clean the little gold contacts on the carriage and the cartridge. If this doesn't work then install brand new original cartridges as the cartridegs that you have refilled the data ribbon may have been damaged when you refilled them..

Try the above and I hope it works for you
Thanks J