Question about Villeroy & Boch 6610 11 Subway Floor-Standing Toilet Bowl Only

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Villeroy & Boch Sunberry close coupled pan and Subway cistern newly installed at the end of July 2010. When flushed the internal mechanism does not always drop down to stop the inlet water. Consequently the wc continues to flush until the flush button is pushed a second time which appears to then to allow the mechanism to drop and stem the flow. Initially this fault was intermitent but is now on a more regular basis. When the mechanism does drop it does so with a significant 'clang' something that was not apparent when first installed. Unfortunately our supplier/installer has now gone out of business. Is the fault fixable and will the cistern be covered by a Villeroy & Boch gaurantee? Would be very grateful for advice. Geoff

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Your chain is probably metal that snags under the flap (verify by taking top off tank and looking) and you should switch to a plastic chain.


Easy just replace the flap that stops the water after handle is down and toilet flushes and also replace the chain that connects from handle to rubber flap. New chain should be plastic one so it can be reattached and problem is fixed. Should cost less then 5 bucks from Home Depot or Lowes. They can happily step you through the process. I should take about 2 minutes to install ...if that.


Remember to remove excess links of plastic chain with a pair of scissors. Its doesn't require a rocket scientist.

Posted on Oct 07, 2010

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2/ Centre column seal at the base is letting by. You can unclick the centre column by pushing the two paddles either side.

Then lift out the centre column and check the grey washer at the base. You can turn this washer around and see if this solves - if not the column has probably has a part snap off.

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http://bathroomstudio.co.uk/villeroy-boch-spares/cat_131.html

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