Question about Microwave Ovens

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Hi, I have a big over-the-range GE microwave installed in my kitchen near my prep sink, not over a range. After I had it for 2 years, I received a letter from GE that there was a problem with the magnatron and that they would replace it. So they replaced the entire microwave. That was in 2003. It has worked fine until a few days ago and it just stopped working. I called GE but I cannot get any help from them--they say to call a repairman. But this is so expensive! To save money, my husband and son can disconnect the microwave (no easy feat) and take it to a repair place. At the repair place they said that they would look at it to determine what the problem is, although they figure that it is the magnatron. By taking it to the repair shop I would save about $70, but the magnatron is around $135 and the repair is about $30-50. So I will have $165 to $185 invested in the microwave--but it is still 5 years old. Should I go through all this hassle or throw it out and buy a new one? I am certain that my microwave cost around $500 when I bought it. Help!

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Microwaves usually have several years' warranty on the magnetron itself - such as 5 to 9 years!

I would call the GE Answer Center with your model and serial number and ask them how many years the magnetron is covered under warranty.

Also ask them for the numbers of a few local GE-authorized warranty service centers.

(GE Answer Center® 1-800-626-2005 Open Monday 6 a.m. ET through Saturday midnight ET)

If the mag is still covered, and you take it to a GE-authorized warranty service center, you'd not have to pay for the magnetron.

And taking it to the shop will indeed save you a lot of money.

If you decide to remove it from the wall, the installation instructions will be very handy to have. If you don't have them, you can find them online here.

Good luck and be safe!

We're happy to help and we appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on May 30, 2008

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It may be that the exhaust duct is blocked or the filter is dirty.

That can cause the oven to run chronically hot, which damages the microwave.

The whole duct needs to be checked for any blockage.

You will need to remove the oven from the wall.

To remove it from the wall, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

Whirlpool customer service is here and you can also enter your model number on that page to download your owner's manual, installation instructions, etc..

You can find links to helpful exploded view diagrams and order parts here.

I'd recommend that your bookmark this link to your favorites.


We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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please rate ?

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