Question about Canon PIXMA MP780 All-In-One InkJet Printer

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Canon MP830 3 & 1 machine

I recently purchased a Canon MP380 fax, copier, printer & scanner from
Staples approximately 3 months ago. I installed (replaced) the larger black ink cartridge, however, it will not light up. I need to constantly get up & re-insert this cartridge; Sometimes, I even have to re-insert the last cartridge as well.
I know how to change cartridges; how can I solve this problem? what is the nearest Canon service center in Costa Mesa, Ca. 92626? Shall I take it back to Staples? Please advise.
Sincerely,
Jim Slatin

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Slatin:

I am not certain why this keeps happening, but my responses just don't seem to be getting posted and then I have to recreate them. Canon's site has a whole list of MP printers, that goes as follows: 360, 370, 390... Obviously, they have left out the one we are concerned about! :-)

At any rate, as I first stated, Staples return or exchange would likely be the best solution, if you can get it done. However, as their return policy (just as everyone else now) has become more and more restrictive and time-sensitive, this may not still be possible. If it is, I would try this first. I believe you have an issue with the sensor(s) and/or the print head(s), and it would be much easier not to have to go through the repair hassle...

At any rate, the Canon page addressing this same issue relative to the 390 machine is at http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9722.
(If it doesn't automatically come up with the list of issues, type in cartridge, and then choose ERROR INSTALL CARTRIDGE.

If you haven't tried it, try the reset procedure, which they state as:

  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)
  2. Wait approximately ten seconds and then press the <ON/OFF> button again.
  3. Wait until the device has completed its cycling process before submitting another job request.
As the Canon links seem to come back with generic pages, below is the text relative to their statement that "Your Printer May Need Repair":
-----------------------------------
Issue: ERROR LCD: PUT IN CARTRIDGE
Solution: The MP390 may require repair

Unfortunately, the issue you describe seems to indicate that your product requires repair service. Canon has excellent service options and we are eager to provide any assistance you may need. Click the link below to locate an authorized service facility and obtain further instructions.
Find a Service Location
If you still have questions about the issue you are experiencing, a Technical Support Representative will be happy to answer any question you may have. You can contact us through the email link or phone numbers listed below.
  • Obtain Support by Email

  • For toll-free technical support*, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays
    * There will be a pay for support charge if your product is out of warranty (see next section, below).
  • Toll-free TDD Support Line for the Hearing Impaired is available Monday - Saturday (excluding holidays) at 1-866-251-3752

  • Technical Support is available for Customers in Canada at 1-800-OK-CANON
If your printer is no longer under warranty :
  • For toll-free technical support*, please call 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays).
    *Pay for support is required on all units outside their original warranty, unless covered by a Canon Extended Service Plan. If it is determined that there is a hardware failure, you have the option to purchase a new or refurbished product from our current product line, which includes units with Canon?s new ChromaLife inks, PIXMA Technology, a limited manufacturer?s warranty, free next business day shipping and discounted pricing. If you elect to take this option, the pay for support charge will be canceled.
We look forward to helping you rectify the issue you are experiencing and are always available to provide any assistance you may need.
---------------------------------------------
If it turns out that you need to go for repair, go to the page below to choose the place you are most inclined to visit.
http://www.usa.canon.com/consumer/controller?act=ServiceLocatorAct&fcategoryid=238&modelid=9722

Please post back if you need further assistance, otherwise thanks for rating FixYa!

Posted on May 28, 2008

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