Question about Xerox WorkCentre M15i Laser Printer

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Error code what is these open head error

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I believe your error message is "Open Heat Error". If that's the case, your fuser unit is bad. I understand that it is a new unit, although you do no specify if is is brand new or refurbished.

Now see, the open heat error comes when the temperature sensors on fuser detect a higher temperature than normal. I f that's the case you can easily confirm that by opening the side door (as if changing the toner) and feeling the intense heat coming out. If the fuser was new, then most probably you got a bad power supply board.

This is truly bad news, because for the power supply board to get damaged, a voltage surge must have ocurred. In most cases, there is also a need to replace the main board as well, for the copier starts working erratically, and loses some of its functions (such as duplex copying).

If the unit is under warranty, call Xerox. If you plan to get it repaired, or fixed by yourself, you can buy cheaper Samsung parts, for Samsung is the real manufacturer of the unit. The Samsung model is SCX-5115 gor a non fax unit, and SCX-5315f for a fax capable unit.

Good luck.

By the way, if you happen to fix the copier, or buy a new one, the only way to TRULY protect it from voltage damage is with an Innovolt SVSS protector. This is truly new protection technology and we sell them a lot here in Puerto Rico. Price is $74.95 plus shipping.

Posted on May 28, 2008

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