Question about Xerox WorkCentre M15i Laser Printer

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Error code what is these open head error

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I believe your error message is "Open Heat Error". If that's the case, your fuser unit is bad. I understand that it is a new unit, although you do no specify if is is brand new or refurbished.

Now see, the open heat error comes when the temperature sensors on fuser detect a higher temperature than normal. I f that's the case you can easily confirm that by opening the side door (as if changing the toner) and feeling the intense heat coming out. If the fuser was new, then most probably you got a bad power supply board.

This is truly bad news, because for the power supply board to get damaged, a voltage surge must have ocurred. In most cases, there is also a need to replace the main board as well, for the copier starts working erratically, and loses some of its functions (such as duplex copying).

If the unit is under warranty, call Xerox. If you plan to get it repaired, or fixed by yourself, you can buy cheaper Samsung parts, for Samsung is the real manufacturer of the unit. The Samsung model is SCX-5115 gor a non fax unit, and SCX-5315f for a fax capable unit.

Good luck.

By the way, if you happen to fix the copier, or buy a new one, the only way to TRULY protect it from voltage damage is with an Innovolt SVSS protector. This is truly new protection technology and we sell them a lot here in Puerto Rico. Price is $74.95 plus shipping.

Posted on May 28, 2008

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Posted on Jan 02, 2017

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hope this list will help you find answers to your questions. Goodluck!

ERROR CODE LIST
Error codes are displayed on the monitor of the host computer connected to the printer. For error
code display, keep the status monitor open.
Error Code
Error Corrective Action
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1200 Front cover open error Close front cover.
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5400 Printer temperature rise error Replace printer, as it has failed
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5C00 Purging operation error Replace printer, as it has failed
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Operator Call Error
Orange lamp
Error Corrective Action
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3 times Paper jam error Remove jammed paper, and press RESUME button.
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Service Call Error
Toggle blinking
Error Corrective Action
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6 times Internal temperature rise error Replace printer, as it has failed.
7 times Waste ink full error Replace printer, as it has failed.
8 times Print head abnormal temperature rise error Replace printer, as it has failed.
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Error code


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