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I have an HP J 5870 All-in-One printer; Error message says, "Carriage jam". There is no obvious jam, carriage moves freely and I cleaned up the ink puddle under the black cartridge. Can't clear the error message.

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If the carriage moves on it's own, then the message comes on, you may need to look for the carriage home possition sensor and clean it. the sensor will be located at one end of the carriage travel. THe carriage will likley have a tab that will pass through a slot in the sensor. the best way to clean this kind of sensor is to use canned air. good luck.

Posted on Oct 06, 2010

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your ink cartridges carriage may be jam.
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I just changed the (2) ink cartridges in my HP PCS 1610 All-in-One HP printer and now get an error message "CARRIAGE JAM - OPEN DOOR. CLEAR CARRIAGE JAM, AND THEN PRESS OK." I don't see any jam...

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My HP Officejet J4680 states that there is a cartridge jam. How do I fix this?

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Carriage jam - Turn machine on, get carriage jam message, however the carriage can move freely if moved by hand. If I close and hit enter, carriage sounds like it's moving, then I get the error message...

Sorry about the B.S., you can move the carriage by hand, and all you need is to clean the encoder strip that runs across behind the carriage assembly. You can wipe the strip gently with an alcohol swab or a Q-tip moist with alcohol. The bars on that strip tell the carriage where it is and grease or ink on it will give the carriage jam error. No calibration necessary after moving the head or cleaning the strip.

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The printer carriage is jammed

hi first of all open the front cover of the printer and try to move the carriage mannualy by your hand while the printer is on now if the carriage is moving freely look if you see any obstacle or any broken part in the carriage rod .... clean the carriage rod with a soft cloth and then remove the in cartridges and close the front cover now while the printer is power on press and hold # and 6 and unplug the power cable while pressing the buttons and then wait for 5 sec and then plug the power cable back and now relese the buttons
wait for the printer to initialize now power on the printer and then wait for the message to insert the ink cartridge insert the ink and see if this works
if you still face the same error then it means its not a firmware error its a hardware malfunction problem and the device needs service
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My HP Officejet 7210 all in one is showing the following error message: Carriage Jam. Open carriage door, clear jam, then press ok". There is no jam, I have looked through the back door and the front of...

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1 Answer

I am receiving an error message on my HP Officejet 6110 printer screen that prevents the printer from functioning. The message is "Open door. Clear carriage jam and then press enter." I've tried opening...

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Hey Pretty Joy,

I had the same error and looked at the suggestions. It seems all of the user correctable problems are related to the ink carriage not being able to move freely (mine was a paper jam). Open the lid and see if the carriage will move,

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I resolved to either fix it, break it or throw the printer away. Lucky for me, I finally found the root cause of my problem.

Under the spot where the cartridges "park", there is a platfrom that has a few wipers on it. Mine was covered with old, dried ink. I discovered that this platform is supposed to move, front to back.

Mine would barely move. So, after pushing the carriage out of the way to the left, I pushed this platform toward the rear of the machine and then sprayed the area judiciously with Simple Green. Then, I used an old toothbush and paper towel to clean the sliding surface and generally removed crud from it. Latex gloves are highly recommended!

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Carriage Jam

Make sure you can move the print cartridge holder freely and that it isn't being blocked by anything inside the printer, also check if the cleaning station is in the right position, maybe it is locking the cartridges.

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