Question about Creative Labs Zen Stone Plus MP3 Player

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My mp3 player is a sylvania model smp1036. I have been downloading and transfering audiobooks to successfully for the last few months. Now when I try to transfer to the player the software, Overdrive Media player doesnt know its there. Window media player doesnt know its there either. This is the first time this has happened. The manual is no help. Should I uninstall and reintall the player? If so how do I do this?

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  • mcm2500 May 29, 2008

    I solved the problem myself by rolling back my driver

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To reinstall de smp1036 driver, before connecting it to the usb port, hold the power (black button) and forward button at the same time. holding them, connect the player to the usb port until windows recognize it and displays the ne hardware window.

cca

Posted on Jul 15, 2008

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First, make sure your Audible subscription is up to date.
If it is, the you need to reformat the player and reload the audiobook files.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 28, 2008

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