Question about Samsung Washing Machines

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Our front loading washing machine washer got damaged (pen drive got stuck). We complained in July.The machine continued to wash well for another one month. The samsung Customer care staff came on 24/8/10 and said that it is better to get the drum also changed. They came and took the machine on 2.9.10. Today i.e. on 6.10.10, they say that no parts are available and as the machine is 7 yeas old, it is having zero value and they are going to return it. How can I get justice? How can I get it repaired? All the items I use in the house and my work place are Samsung. I always used to recommend samsung to every one. And if this is the kind of support I get from Samsung, what should I do? It is an SWF-P10 model. Kindly help. Regards... Silvi Jaganath... Ramamurthynagar, Bangalore

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Well, if parts are not available, there is little that you can do with that machine. You can try non Samsung, like independent appliance stores, they have parts, often.

Posted on Oct 06, 2010

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