Question about Canon imageRUNNER 5000 Copier

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Imagerunner 5000s scanning problem

We moved from one office to another. We changed the ip address too on both copier and computer. The printer is networked/working fine with the computer but when we do scanning it says "error while interacting with scanner, the selected scanner was not found.
Network processing is timed out. Check the scanner and network status. The scanner driver will be closed."

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Run the network scangear utility from the start menu. Click "discover scanner", when the discovery is finished select your copier and then click apply.

Posted on May 30, 2008

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Network IP range changed so had to update the IP address.

You can do this by pressing the "Additional Functions" button
(the button with a * in a head/circle)

Posted on Sep 13, 2010


You probably broke the front door magnets Replace them on theleft side

Posted on May 30, 2008

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Posted on Jan 02, 2017

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Canon imageRUNNER 5020i: Looking for easy instruction to use scan function

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Go to
Select Downloads
Select Office/Production
On next page from the dropdown select Office/Production products again
Next page Select Networked Office Systems/Copiers
Next Page select Color ImageRunner Series
Next Page Select Color ImageRunner Series
From List select Color Image Runner Irc-3200

From the choices select the driver needed. PCL or PS (postscript)
Select either Setup or INF.
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At the which port to use select New Port, select Standard TCP/IP port and create new port. Enter IP address in the new port window.

If using INF file after INF is unzipped. Go to Printers folder and select create New Printer. Follow Printer Wizard. Create New Standard TCP/IP port. When the Wizard Asks for Driver, select have Disk and browse to the folder you created and click the unzipped file and continue clicking until the file installs.

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Turn copier off using main power switch on right hand side of copier then back on again.
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To set scan

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I had the same issue when migrating between exchange servers. basically the scanner settings were pointing to the old exchange servers IP. I set that to the new IP and it resolved the issue.

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