Question about Dyson Ball DC24 Bagless Upright Vacuum

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Hi! I have a Dyson ball and I am hearing squeaking sound. The roller doesn't seem to be absorbing most of the dust. what do I do?

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Two things you should check:
1- Be sure the belt that drives the beater brush is snug.
2- Good idea to remove the beater brush and clean as best you can. At each end of the brush there are two hard rubber retainers that hold the brush in the housing. Add some WD40 between these retainers and the brush, rotate to be sure the WD40 is worked in so that the retainers move freely around the brush. Sparingly, add a bit of WD40 to any part (wheels) that contact the floor when the unit is in use.
If you find this solution to be of help, I would appreciate a Thumbs Up. Thank you. Paul

Posted on Oct 06, 2010

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Posted on Jan 02, 2017

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The button for the brush roller / hard floor setting is difficult to operate. It is unresponsive and seems to be sticking.


not 100% sure but could dust have built up around button? General remedy for stiff items is to spray with a silicon spray such as wd40. Before use place newspaper or other absorbant substance under area to be sprayed.

Mar 07, 2015 | Dyson DC24 Ball All-Floors Upright Vacuum...

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Roller ball quit rolling


Hi there, it's Jack at Dyson.

If the ball doesn't seem to rotate as normal, this is likely to be because the HEPA post-filter is out of position. Please take a look at the video below which shows where this filter is located, and how to remove and replace it.

Press the filter firmly into place until you hear and feel a click.

I'm confident this will resolve the issue, but if there's anything further we can help you with you're welcome to contact our experts directly. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US) or 1-877-397-6622 (CA).

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Filter inside the ball keeps popping out of place


Hi Katie,

I'm sorry to hear you're having difficulty with your DC25's filter. If it doesn't seem to stay in place during use, I'd encourage you to get in touch with us directly as we should be able to resolve this for you.

You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 05, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

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Hi Ken,

I'm sorry to hear you're having difficulty with your DC25. If the filter doesn't seem to be staying in place, I'd encourage you to get in touch with us directly so we can provide further assistance - you can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to hearing from you.

Best wishes,

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http://www.dyson.com

Mar 31, 2012 | Dyson DC25 All Floors Bagless Upright...

1 Answer

My dyson ball vacuum will no longer turn to the left when vacuuming


Hi there,

I'm sorry to hear you're having difficulties with your DC24. The issue you've described sounds unusual, and we'd appreciate the opportunity to run through some troubleshooting with you over the phone. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support

Jan 12, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Filter in roller ball keeps popping out. I cleaned the filters and placed them back in there positions. When i turn on the vacuum the suction is good, as soon as i move the roller ball the filter pops out...


Hi April,

I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.

Kind regards,

Jack
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Oct 30, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Dyson DC17 making loud noise


Hi Liz,

I'm sorry to hear that you're concerned about the noise your DC17 is making. It will be difficult for us to help without hearing the noise, so it's probably best if you get in touch with us directly. One of our Helpline experts will be able to determine the cause of the issue, and will be able to recommend the best course of action.

You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 27, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Emptied cannister and now roller will not rotate and yellow ball became very warm-


Hi there, I'm sorry to hear you're having difficulties with your DC24. It's normal for the Ball to become warm during use, since the motor is housed inside it. If the Ball won't rotate, you may have the filter cover fitted incorrectly - please see the video below to ensure the HEPA filter and filter cover are correctly secured in place. If this doesn't help, or if you're concerned the cleaner is becoming excessively hot, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone, and assist in resolving this issue for you as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards, Jack Dyson Online Customer Support

Sep 16, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Although it seems to be picking dirt up, the fine dust particles are being blown out into the air, filters have been washed but doesn't cure the problem


Hi there,

Sorry to hear you're having difficulties with your DC24. If fine dust particles seem to be escaping from the cleaner during use, you might want to take a look at the video below to check that you've replaced both filters correctly after washing them. If you're sure that both filters are undamaged and correctly fitted, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to make sure everything is correct with your cleaner. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Aug 24, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Hello, Sir I was using the wand to pick up loose dirt inbetween hard spots to get to and all of a sudden it stopped. The roller brush turns on, but when I try turning the red button on, it...


Hi there,

Sorry to hear you're having a problem with your DC24. Please get in touch with us directly so we can provide further assistance. If you're based in the UK, you can call us free on 08002980298. If you're based in the US, call us free on 1866MYDYSON, or email us at askdysonUS@dyson.com. One of our experts will be happy to help you resolve your problem.

Kind regards,

Jack
Dyson Customer Service

Jul 27, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

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