Question about Computers & Internet

1 Answer

I don't know how to access my Western Digital Backup. I have no icon to click.

Posted by on

  • 2 more comments 
  • sands111 May 28, 2008

    I haven't used this product for awhile although it's connected and I think it's working. I'd just like to see what I put on it a long time ago. I can't find it anywhere on my computer, but it's sitting here, with it's little blue eye glowing.

  • sands111 May 28, 2008

    It's connected through USB and it's designed to look like a black book. In the little installation book that came with it, it's called WD Backup.

  • sands111 May 29, 2008

    Thanks very much, JYO, but I'm afraid I'm completely in the dark herel I don't know if I have the WD Media Center or any Dual Option stuff. It only calls itself a WD Backup. It's too bad when people do as I've done, which is to buy things and then not know how to use or even access them.

    Thanks a lot for trying to help me. I must be beyond help.


  • Jyothish nv May 11, 2010


    Are you taking about western Digital HDD?when you connect to the computer through usb




1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has answered 20 or more questions within one hour.


    An expert who has answered 20 questions.

  • Expert
  • 95 Answers


If you have a WD Media Center, Dual-option Combo, or Dual-option USB external hard drive, you can use the Retrospect Express software that comes with the drive to create a backup schedule that will backup your data onto the drive.

To setup an automatic duplicate schedule in Retrospect Express 6.5 on a PC, please follow the instructions below.

  1. Start Retrospect Express by pressing the Automatic Backup button on the front of your Media Center external hard drive after you have installed the Retrospect software and powered on and connected the drive.

  2. You will be presented with the Western Digital Automatic Backup Wizard. Click Next to continue.

  3. Highlight the drive(s) that contains the data you wish to backup and click Next. To select multiple drives or folders, hold down the Ctrl key and make your selections.

  4. You will have a choice to backup your documents only or all files, make your selection and click Next.

  5. Highlight the drive you wish to copy your data to and click Next.

  6. You will have the option to run the data duplication daily or once a week. Make your selection and click Next.

    • If you choose a daily duplication, you will have to select the time that you'd like the duplication to start each day, then click Next.

    • If you choose a weekly duplication, you will have to select the day and time that you'd like the duplication to start, then click Next.

    • If you wish to run the duplication one time when you are finished setting up the schedule, check the Start the backup now box and click Finish. Otherwise, just click Finish.

    • You will see the Automatic backup button glow a solid blue. When the blue light is on it indicates that the automatic duplication schedule is enabled and your duplication is set to run at the scheduled time.
For the duplication to run successfully, you must have both the computer and drive powered on and connected correctly at the scheduled time.

Posted on May 28, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I can't delete items off my external hard drive. It says "the operation can't be completed because backup items can't be modified."

you have to be the administrator to change values on any drive on a computer also you might not have permissions to change or alter delete them
If you are running a Windows XP OS then you might be able to:
click start right click on my computer select open
Right click the icon of your western digital Drive (It should be F:/ or something)
Click Properties in the menu that comes up
Click the Sharing tab
Click permissions
And finally, click Allow next to Full Control.
hope this helps you

Aug 28, 2011 | Western Digital My Book Home Edition 500...

1 Answer

I am using my newly bought My Book Live storage. It works well when I try to do the drag-and-drop from my computer to the network drive. However when I access to the dashboard and click settings ->...

Contact their customer service via email. Western Digital customer service is very, very good. They will give you detailed instructions on how to do everything on their products. I had a problem where my Mac OS upgraded and it didn't coordinate with my backup drive. Customer service told me why and gave me the work around. It saved me having to get another backup drive.

Apr 17, 2017 | Western Digital My Book World Edition 1TB...

1 Answer

Unit downloaded fine ad the did the back up of the drive fine.started the updates and the firmware stopped and then the drive locked up how to access the drive again after reboot nothing shows G: F:

  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

Mar 18, 2011 | Western Digital My Book Essential 500GB...

1 Answer

Windows says: Error 12, Backupdestinaton not availabe ?

Hope this will helps
1.Quit WD Anywhere Backup - right click on the icon in the task bar
2. Go to C:/Users/<yourname>/AppData/Roaming/WD/WDAnywhereBackup/instances
3. In there you'll find the folders containing each of your backup plans
4. Open the XML document in there using an XML editor (I used XML Marker - simple to use and free from )
5. You'll see a line in there saying "<Key Name="dest" Value="\\unknown xx-xx-xx-xx.lan\Public\My WD_Backup" />"
5. Change the 'unknown xx-xx-xx-xx.lan' to the name of your drive - Use WD Discovery to remind you if you don't know. It's the name in the left column
6. Save the XML
7. Do the same for the XML file in C:/ProgramData/MemeoCommon/autobackup
8. Restart WD Anywhere Backup and it should be working again

Oct 29, 2010 | Western Digital My Book Essential Edition...

1 Answer

How do I back up my laptop I have installed the western digital external hard drive but do not know where to find the infor to back up my laptop

If the external drive does not have it's own backup software you can use windows backup by clicking START-ACCESSORIES-SYSTEM TOOLS-BACKUP.

Aug 24, 2010 | Western Digital Elements powered by WD 320...

1 Answer

My western digital external passport hard drive is not recognized

First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.

May 28, 2010 | Western Digital Passport WDXML800UE...

1 Answer

I recently got a WD 500GB USB, however, when i plug it into the computer and click ''computer,'' There is no HD icon (you know how the USB icon is supposed to show up?) Instead, it shows an icon that looks...

that is the problem due to the deleted file of autorun.inf, no problem right click the drive and then go to "tools" tab, In that "error checking " and click that and select the two options there and perform the checking. this will resolve your issue.

Sep 04, 2009 | Western Digital Passport WDXML800UE...

1 Answer


Go into My Computer, look for the drive.

Right click on the Drive, click on Create Shortcut you will be asked if you wish to place shortcut on the Desktop instead. click yes.

A new ICON will appear on the desktop, to access the new drive you only have to click the ICON of the drive and it will open....

Jul 01, 2009 | Western Digital Computers & Internet

1 Answer

WD Passport Elite 320 - won't install autobackup launcher

I just spoke to WD is how to solve your problem:( I had the same problem and it works great now)
1. Connect your WD ext. drive.
2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
5. Double click open WD drive manager.
6. Double click open the Setup icon for Vista 64 (the other icon
is for x86 windows)
run the setup and it will take care of your problem. enjoy!

Dec 01, 2008 | Western Digital Passport WDXML800UE...

3 Answers

Dantz software?

I think the MS PRO portion is for a card reader for formating a memory stick if you have one, if not don't worry.

Oct 23, 2006 | Western Digital FireWire/USB 2.0 Combo...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

119 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14162 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides