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I don't know how to access my Western Digital Backup. I have no icon to click.

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  • sands111 May 28, 2008

    I haven't used this product for awhile although it's connected and I think it's working. I'd just like to see what I put on it a long time ago. I can't find it anywhere on my computer, but it's sitting here, with it's little blue eye glowing.

  • sands111 May 28, 2008

    It's connected through USB and it's designed to look like a black book. In the little installation book that came with it, it's called WD Backup.

  • sands111 May 29, 2008

    Thanks very much, JYO, but I'm afraid I'm completely in the dark herel I don't know if I have the WD Media Center or any Dual Option stuff. It only calls itself a WD Backup. It's too bad when people do as I've done, which is to buy things and then not know how to use or even access them.

    Thanks a lot for trying to help me. I must be beyond help.

    Shirley

  • Jyothish nv May 11, 2010

    Hi



    Are you taking about western Digital HDD?when you connect to the computer through usb



    Jyo

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Hi

If you have a WD Media Center, Dual-option Combo, or Dual-option USB external hard drive, you can use the Retrospect Express software that comes with the drive to create a backup schedule that will backup your data onto the drive.

To setup an automatic duplicate schedule in Retrospect Express 6.5 on a PC, please follow the instructions below.

  1. Start Retrospect Express by pressing the Automatic Backup button on the front of your Media Center external hard drive after you have installed the Retrospect software and powered on and connected the drive.

  2. You will be presented with the Western Digital Automatic Backup Wizard. Click Next to continue.

  3. Highlight the drive(s) that contains the data you wish to backup and click Next. To select multiple drives or folders, hold down the Ctrl key and make your selections.

  4. You will have a choice to backup your documents only or all files, make your selection and click Next.

  5. Highlight the drive you wish to copy your data to and click Next.

  6. You will have the option to run the data duplication daily or once a week. Make your selection and click Next.

    • If you choose a daily duplication, you will have to select the time that you'd like the duplication to start each day, then click Next.

    • If you choose a weekly duplication, you will have to select the day and time that you'd like the duplication to start, then click Next.

    • If you wish to run the duplication one time when you are finished setting up the schedule, check the Start the backup now box and click Finish. Otherwise, just click Finish.

    • You will see the Automatic backup button glow a solid blue. When the blue light is on it indicates that the automatic duplication schedule is enabled and your duplication is set to run at the scheduled time.
For the duplication to run successfully, you must have both the computer and drive powered on and connected correctly at the scheduled time.

Posted on May 28, 2008

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I can't delete items off my external hard drive. It says "the operation can't be completed because backup items can't be modified."


you have to be the administrator to change values on any drive on a computer also you might not have permissions to change or alter delete them
If you are running a Windows XP OS then you might be able to:
click start right click on my computer select open
Right click the icon of your western digital Drive (It should be F:/ or something)
Click Properties in the menu that comes up
Click the Sharing tab
Click permissions
And finally, click Allow next to Full Control.
hope this helps you

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Contact their customer service via email. Western Digital customer service is very, very good. They will give you detailed instructions on how to do everything on their products. I had a problem where my Mac OS upgraded and it didn't coordinate with my backup drive. Customer service told me why and gave me the work around. It saved me having to get another backup drive.

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  1. To restore the Western Digital icon to the drive letter for the external drive in "My Computer".
  2. Please go to the Western Digital Download Library and download the WD Logo Icon which has a file name of External Icon.zip when you download it.
  3. Save the file to your desktop and use a file compression software like Winzip to extract the files inside the .zip file to your desktop. When it's unzipped, it will create a folder named "ExternalIcon" on your desktop.
  4. Double-click on the ExternalIcon folder. It will open a Windows Explorer showing a folder named, Autorun, and a file named, Autorun.inf.Double-click on My Computer and it will open.
  5. Double-click on the driver letter that represents the Western Digital drive you want the icon on and it will open.
  6. Highlight the Autorun folder and the Autorun.inf file. Right-click on them, and left-click on Cut when the Menu appears.
  7. Right-click in the open space of the drive that you opened in the new Explorer window, and then left-click on Paste.
  8. Close both Explorer windows, safely remove the external hard drive by using the Safely Remove icon in the system tray, shut down the computer, and unplug the external drive from the computer.
  9. After you reboot into Windows, reconnect the external drive to the computer again, and the Western Digital Icon should now be displayed with the drive letter in My Computer.

If these steps do not correct the problem, you will need to re-format your External Hard Drive ***WARNING*** FORMATTING A HARD DRIVE WILL ERASE, YOU WILL LOSE, ALL DATA

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1 Answer

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Hope this will helps
1.Quit WD Anywhere Backup - right click on the icon in the task bar
2. Go to C:/Users/<yourname>/AppData/Roaming/WD/WDAnywhereBackup/instances
3. In there you'll find the folders containing each of your backup plans
4. Open the XML document in there using an XML editor (I used XML Marker - simple to use and free from http://symbolclick.com/xmlmarker_1_1_setup.exe )
5. You'll see a line in there saying "<Key Name="dest" Value="\\unknown xx-xx-xx-xx.lan\Public\My WD_Backup" />"
5. Change the 'unknown xx-xx-xx-xx.lan' to the name of your drive - Use WD Discovery to remind you if you don't know. It's the name in the left column
6. Save the XML
7. Do the same for the XML file in C:/ProgramData/MemeoCommon/autobackup
8. Restart WD Anywhere Backup and it should be working again

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Regards

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First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.

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2. Click open Computer.
3. Double click open the WD blue icon.
4. Double click open WD_Windows Tools.
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