Question about Brother Office Equipment & Supplies

1 Answer

We have a Brother 5750E fax machine and there is a black thick line appearing with outgoing faxes and copies. Incoming faxes are fine. Why is this happening? A new toner was put in and it is still happening.

Posted by on

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 159 Answers

The problem lies with the scanner. First of all, open the transmit door and see if there is anything on the scan glass. Maybe a dab of white-out? or a piece or corner of a sheet of paper? If so, just clean it up with isopropynol or remove the obstruction. If you don't see anything, then trigger the scanner lamp by holding down the document sensor and the registration sensor actuators. Take a look at the light and look for a missing lcd at the place where the black line occurs. If you see that all the lights are working, then you will have to strip the machine down to se if the scanner lens is obstructed. This is highly unlikely. The 1st suggestion is more probably the solution.

Posted on Oct 06, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Incoming faxes have black line running through the centre


If it is just from incoming faxes and not from anything you print/copy then it is the sender's fax machine that is dirty. If everything you do has that line, try cleaning the scanner glass and corona wire.

Jun 09, 2010 | Brother IntelliFax-2920 Fax

1 Answer

Black copies being received


Your image scanner is bad. Try making a copy....if it comes out black but your incoming faxes are fine then your image scanner is bad. You can also print a report from the machine and it should come out fine.
The image scanner is the part that scans your originals before faxing them out or making a copy. There is a light bar that lights up when scanning. Either that light bar(l.e.d. array) has gone bad or the scanner itself is bad. If this is the case it is probably going to cost more to fix than the machine is worth. You could buy a new machine for what it would cost to fix.
Good Luck and Thank You for using Fixya.

Apr 22, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

2 Answers

Black line going down the middle of the page


lift the auto feeder and clean the scanner glass that your pages scan across -it is dirty. You can make a copy afterward and this will tell you if you have solved the problem.

Mar 05, 2009 | Brother IntelliFAX 775 Plain Paper Thermal...

1 Answer

BLACK LINE 1" THICK ON FAX COPY BEING SENT OUT


I bet your incoming pages are clean right? The Laser is not used for outgoing faxes.
Lift up your document feeder and clean the scanner glass that the documents are scanned across

Feb 24, 2009 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Black vertical Stripe


Move the blue slider on the drum cartridge side to side 10 times.

Jan 30, 2009 | Brother IntelliFAX 5750e Laser Fax

1 Answer

Outgoing faxes are black.


just copy a paper if copy is black ur scanner is dirty or dead .first clean scanner with tissue other wise change it.if copy is ok result not black that is due to telephone line.by mian jee

Dec 15, 2008 | Brother IntelliFAX 5750e Laser Fax

1 Answer

Outgoing faxes are black


Check first all settings, unplug the scanner to reset settings.

Try doing a scan, if the scan is black as well, you need to have the lamp or the array sensor replaced.

If scan is ok, then it is a communication problem probably a fault on the internal main board.

Dec 15, 2008 | Brother IntelliFAX 5750e Laser Fax

1 Answer

2 inch black lines on left side of outgoing and incoming faxes and copies as well


Sometimes the drum cleaning blade craps out. Remove cartridge and inspect the drum, it should be clean.

Sep 12, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Help with outgoing faxes


Unplug the power cord for 30 seconds. Are you trying to fax on a DSL or any other kind of digital phone line?

Jul 03, 2008 | Brother IntelliFAX 5750e Laser Fax

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

58 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

James Cagle
James Cagle

Level 2 Expert

455 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...