Question about Brother IntelliFAX 4100 Laser Fax

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When I send a fax there is a wide black strip on the recieved copy. What is causing this and how can I fix it? I have already tried replacing the drum and that didn't work.

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Open the top potrion (the op panel) and see if there is something on the scan glass, it should be a thin strp of glasis as wide as the paper. If not, the light that scans the originals my be bad.

Posted on Oct 07, 2010

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Related Questions:

1 Answer

When sending fax, the reciever get a blacked out or very dark page. However when we recieve incoming fax, it's not dark at all. But if you copy a page , it is very dark.


hello, if you have already cleaned the contact image sensor, or cis unit, its located between both rollers when you lift up the top cover that has the buttons on it. sometimes, this cis/contact image unit fails, and will need to be replaced.

Oct 05, 2010 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

Brother Intellifax. When I make copies and send faxes there is a 2 inch black line on the side of the paper, but not when i receive faxes. Do I need a new drum? They run approximately 189.00 so any help...


It is NOT the drum. It is your document scanner. 2 inches wide is big so most likely it is not the typical scrap of paper or whiteout that gets stuck to the scanner glass. Lift up the ops panel where the documents are fed in to be copied. Look for a strip of glass that runs from one side to the other. Make sure there is nothing on the glass. At 2 inched wide it is more likely that you have some of the LED's that light up going bad. Under the glass is a row of LED's that light up to scan the document. If a block of these are not lighting up then this then causes the black band to show up. If this is the case then you will need to have the scanner repaired or buy a new machine which might be cheaper. No question tho, it is in the scanner as this is the only area that will cause clean incoming faxes but bad copies and outgoing faxes.
Good Luck and Thank You for using Fixya.

Sep 22, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Receiving fax with a black wide (2") line from fax Brother Intellifax 4100


its the problem of your LED'S strip may be one of the LED is not working.It lights up green in color & its located under the top cover from where you send fax copy.

Please rate me if it was helpfull..

Aug 04, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Black strip in documents when I send a fax


If you lift up the top, like you are clearing a jammed original, you should see a piece of glass across the machine. Look for something on the glass, usually white-out, and clean it. Test by making a copy. If copy is ok, then you fixed the problem.

Jul 12, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

I am getting a white line down the entire page


Is it when u send or recieve faxes!If on sending(open the part where u put in the faxes to sent!U will see a big black roller and under that a small black one,undeer that a long strip of glass,make sure that there's no marks of any kind on the glass!If recieving it might be on the fax that is sending the fax!Good Luck!

Apr 26, 2010 | Canon FaxPhone L75 Plain Paper Laser

1 Answer

Wide black streak


Yes, you have a burned out scanner block element. It's cheaper to buy a new fax machine

Mar 30, 2010 | Brother BRTPPF4750E...

1 Answer

Every time I fax or copy a perfect sheet of paper both the fax received and the copy have a 2 inch wide solid black line on the right. How do I fix the machine?


Have you tried replacing the ribbon cartridge? If that doesn't resolve the problem, then there is a fault with the thermal imaging head. You did say both Recieved faxes and copies, correct? If faxes you send out are clear, then the above mentioned would be correct. Let me know, please.

Oct 12, 2009 | Brother IntelliFAX 1270E Plain Paper Fax

2 Answers

Brother intellifax 4750e


if the copy comes out black and/or sends black the Contact Image Sensor in the scanner may be needed.
Hope that helps...

Jun 17, 2008 | Brother IntelliFAX 4750 Plain Paper Laser...

1 Answer

I have problem with a quality of fax


Make a COPY and see how the copy comes out. If you see the same black vertical lines that other people are seeing, then you probably have something like whiteout on the scan glass.
Open the fax top cover where you feed your originals, and then look inside for a piece of glass about 10" long by 1/2" wide. Then I would try cleaning the glass with rubbing alcohol and also go over it again with windex.
After cleaning the glass, try making another copy to see if it has improved. If it has, but still has more lines, then try re cleaning the glass.
Hope this helps.
Good luck.
Mac

Mar 08, 2008 | Brother FAX-575 Plain Paper Thermal

4 Answers

Copy mode


Is this happening when you print or when you scan? If when scaning you could have something on the scanner bed... If this is happening when you print, it could be the cartride is defective.

Jul 06, 2007 | HP Photosmart 2575 All-In-One InkJet...

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