Question about Dyson DC07 Animal Bagless Upright Cyclonic Vacuum

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Dyson Root Cyclone. The brush continues to run when the machine is in the upright park position. How di I fix this please? Neil

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  • 379 Answers

Sounds like you have a faulty clutch. New clutches are available on eBay reasonably cheaply, but good tools and DIY skills are required to fit a new one.
Have a look at www.dysonmedic.com which has some excellent info on dismantling and repairing a DC07, but unless you have access to such tools, and feel confident to tackle it, it's probably time to call Dyson or a Vacuum repairer

Posted on Oct 07, 2010

  • Ot Tap
    Ot Tap Oct 07, 2010

    If you need help putting the clutch on it is simple and you can do it without those special tools. Be glad to help.

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Posted on Jan 02, 2017

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1 Answer

How do I remove canister to clean dyson Dc24


Hi there, it's Jack at Dyson.

To remove DC24's clear bin from the cyclone pack, first remove the clear bin and cyclone from the vacuum, and press the red bin base release trigger to open the bin base - as if you were emptying the machine. Then with the bin base still open, look at the rear of the cyclone pack for a silver catch - this catch will allow you to disengage the clear bin.

With the clear bin removed, you can use a soft brush or a dry cloth to remove any debris from the perforated shroud. Please note, the cyclone pack should never be washed or submerged in water as this can cause damage to your machine not covered under guarantee.

I hope this helps, but if you'd like any further advice on using or maintaining your DC24, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Oct 12, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Cleaner not picking up


Hi Barbara, it's Jack at Dyson.

I'm sorry to hear the brush bar in your machine isn't rotating. Please make sure that the brush control on the cleaner head is set to 'Carpets' rather than 'Hard floors', as the brush bar will not rotate when the machine is set to the Hard floors position.

Please note, the brush bar will never rotate when the machine is standing upright, so make sure it's reclined into the normal vacuuming position before testing it. You might find our online Support guide useful when troubleshooting:

http://www.dyson.com/support/dc07/dc07-animalus/diagnosis-root-menu/flo-dc07-gen-i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/redirect-to-flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on/flo-dc07-clutch-does-the-brushbar-turn-with-the-power-on

If you're still concerned about your machine after you've given this a try, please get in touch with us directly so our experts can provide some further advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 17, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

When my dc28 is in the upright position, the wand will not suck-only when the vacuum is in the back position. also, the brush part will not suck at all in either position. my husband said there is a...


Hi Lindsay, it's Jack at Dyson.

I'm sorry to hear about this. When your vacuum is standing upright, the suction should be automatically diverted to the wand and hose for above-floor cleaning. From what you've described, it sounds like your machine may have a blockage, or something jamming the changeover valve which is preventing it from moving freely.

To check everything is correct with your machine, please follow the steps shown in our online Support guide: http://www.dyson.com/support/dc28/dc28-animal/diagnosis-root-menu/dc28filterwashvid/wand-suction-dc28

This should resolve the issue, but if you would like some further advice after you've given this a try, our experts are happy to help. You can reach us by emailing askdysonUS@dyson.com.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Sep 08, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

DC17 suction motor stopped


It could be that your cyclone needs to be replaced. Depending on how the unit was cleaned (the cyclone in particular). Some people who service these machines wash the cyclone with out completely dismantling it, they just fill it with water and shake stuff out of it. This can cause debris inside the cyclone to become lodged causing clogs. If after checking for clogs and if your changeover valve is working (the piece that moves back and forth on the side of the machine when you pull the handle back to vacuum carpets) and the machine is in the upright posistion and the hose doesn't work, then you probably have a cyclone problem.

If you need any help feel free to contact me.

Tim
TheVacCenter.com

Mar 10, 2013 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How to clean the root cyclone on a dyson D11 Hepa


Hi there,

You can find information on how to clean the clear bin and cyclone pack in the DC11 user guide - in case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc11_opmanual_usa.pdf

You can remove any debris from the shroud using a soft brush or dry cloth, but never attempt to wash or submerge the cyclone pack in water, as this may cause damage.

If you'd like any further advice on the best way to clean and maintain your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jan 28, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

How do i clean my dyson root cyclone vacuum cleaner


believe it or not i would use a long paint brush with a opened bin linner,, to collect all the dust,,,

you can wash your blue filter in plain water and leave to dry as u would pots n pans on the side,,

when u have cleaned the area around the cyclone.. close your eyes and blow into the cyclone.. then use another large hoover to remove access dust and rubbish that was in the cyclone,

hope this helps reguards lee.

May 01, 2010 | Dyson DC16 Root 6 Bagless Handheld...

2 Answers

Hi my dyson dc07 allergy is not picking up the dirt from the floor or carpet . I have cleaned it's filters emptied it's dust but nothing works


Hi its Darran at Dyson.

The first thing to check is that the brush bar is rotating when the machine is switched on and lowered into the vacuuming position. If it isn't, make sure the brush control dial is in the centre position and moves forward to the on position when the head is released.

Its worth checking the whole machine for blockages as outlined in the user guide or on our website support section at www.dyson.com.

Should you need any further assistance, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Mar 09, 2010 | Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

I have a DC 17. In the middle of vacuuming the vacuum stopped working when it was in the upright position. It only works when the head is down and i am using the bar. I can not use the extension bar,...


Hi there, it's Jack at Dyson.

Like most Dyson vacuums, DC17's main suction motor is protected by a thermostat which shuts the machine down if it starts to overheat. This could be due to a blockage, and the filter may also need a wash. If this occurs, the separate brush bar motor will still run if you recline the vacuum, and shut off when you stand the vacuum upright.

The vacuum should reset itself automatically after it's cooled down for around 2 hours. To prevent this from reoccurring, please wash the filter as shown in our video guide - in normal use this should be done at least once every 3 months. Use cold water without detergent, and allow the filter to dry completely for at least 24 hours before replacing it.

Once you've done this it's important to check the vacuum for any blockages - our Support guide will walk you through each checkpoint to make sure nothing is missed: http://www.dyson.com/support/dc17/dc17-allfloors/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction

This should resolve the issue. However if the issue reoccurs when the filter is clean and there are no obstructions in the airways, there could be an issue with the cyclone pack itself. If this is the point please contact us directly, as we'd appreciate the opportunity to provide further assistance. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 15, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Suction not working in upright


Hi.

You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.

If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.

Let me know how you get on.

http://dysonmanuals.llc.nu/index.htm

May 17, 2008 | Dyson DC14 Animal Bagless Upright Cyclonic...

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