Question about HP DeskJet F380 All-In-One Printer

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Hp all in one

It won't scan

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Try the follwoing steps, i m sure that it will start working bcoz i tried the same steps and my printer started working:

  1. Turn the power to the computer off.
  2. Press the power button to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If the issue is not resolved , try some other troubleshooting:
  • Connect USB cable directly to the computer and then restart the product and try to scan again
  • If the product still does not work , try some other steps:
  • Connect the USB cable to a USB hub or a docking station for a laptop. 1. Restart the computer and the product and try to scan again.
  • If the product doesnot works after connecting the USB cable directly to the computer , follow these steps:
      1. Reconnect the USB cable.
      2. Try the scan again.
        • If the product worked when the USB cable was connected directly to the computer, but does not work after reconnecting the USB cable in the original configuration, there might be a problem with the hub or docking station. Either leave the USB cable connected directly to the computer, or contact the manufacturer of the hub or docking station for troubleshooting.
      If the product does not work after connecting the USB cable directly to the computer , follow these steps.
      1. Replace the USB cable.
      2. Try the scan again.
        • If the product does not work with the new cable, continue to the next solution.
    Now, if this doesnot work, there is a conflicting USB device connected to the computer
    1. Disconnect all other USB devices from the computer except for the keyboard, the mouse, and the product.
    2. Try the scan again.
      • The issue would be resolved now and teh answer is that the computer might not have sufficient power supplied to the USB ports to detect multiple USB devices. HP recommends installing a USB powered hub to connect multiple USB devices.

Posted on May 28, 2008

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Hi Betty,

Try this utility and it should give you detailed information about whats missing when you try using scan option from HP Solution Center.

Click here >> HP Print and Scan Doctor

Download this utility and run the program.

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Thanks for using FixYa. Due to any reason when the HP Communications process fails the HP Scan application won’t work. To resolve the issue you’ll need to follow the procedure as given below---

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Please do accept the solution if the issue is resolved or else revert for further assistance.


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